After purchasing a Zoom Pro account, I disabled SSO login and accidentally signed out before i was able to set the password for email log in. Now I am unable to login with both email and Google SSO. If i log in with Google SSO, it just shows 'You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025) '. And if i try to reset the password using 'Forgot Password', i get an email that says 'There was recently a request to change the password on your account. Based on our records, you used Google to sign in Zoom, click the button below, then select sign in with Google.' and the link leads me to the same sign in page as earlier and the cycle repeats. Now I am unable to access my account using either Google or email log in. How do I reset password and gain access to my account? Please help!!

The following help item is shown:

User

To enable this feature for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Settings.
3. Click the Meeting tab.
4. Under the In Meeting (Basic) section, verify that Join different meetings simultaneously on desktop is enabled.  
5. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administrator

However, I am a single end user not in a corporate setting.  While I can see and open the In Meeting (Basic) section there is no Join different meetings simultaneously on desktop option present to enable?

Is that option available to single basic end users?

Very basic question.  We are a non-profit, and we are about to get a a paid account to have various volunteers conduct meetings over the summer when other volunteers (who have Zoom licenses from their jobs) are not available. 

So a very basic question -- can we have multiple user names sharing the license (we understand only one meeting can be active at a time).   Is there a master user name so I can create and delete these  other user names over the summer so as prevent people from scheduling a meeting without clearing it with me (and creating embarassing confusion.) 

Thank you.