When I update from Zoom meeting client Version 5.17.28375 to Zoom Workplace desktop app version 6.1.0, after restarting the laptop, it rolls back to the older version of Zoom meeting client Version 5.17.28375. Could someone please let me know why this is happening?

I recently recorded a zoom interview for my podcast using the Cloud recording for the first time.  I Recorded this 2 days ago.  I went into zoom today to download the audio and it said that my Cloud recording had expired and I am unable to download anything.  I wasn't aware that there was a timeline to this.  Now I cannot access this recording.  Is there anything I can do to download the audio from this recording?

I have a recording in the Zoom cloud of a town hall my organization held, but when I play it, there is no sound and the screen is all black except for the name of one of the many participants in the meeting. When I created the meeting, I made it so that the meeting will automatically record when the meeting begins, and I also made it so that the recording would be automatically saved in the Zoom cloud. I've done this before with no issues, but for some reason, this recording has no sound and is basically a black screen. Can anyone share some tips/advice? It would be greatly appreciated. Thank you!

Hi,

I have checked my settings in Meeting Basics and all appear to be set correctly. I have also checked, Account Management / Account Settings and looks in order with the exception there doesn't appear to be an option to enable or disable co-host, so I assume all is correct.

Yet, when I am in the meeting, I can only assign a host and not a co-host.

Dear Sir or Madam,

in a terminalserver environment we use MS Outlook 2016 32-bit with a CTI integration from a Third-Party-Software and have a problem with the latest Zoom VDI software.

We just updated from ZoomInstallerVDI_x86_5.17.10.24730.msi to ZoomInstallerVDI_x86_5.17.13.25060.msi.

The Zoom Plugin for Microsoft Outlook is not installed.

After this update process we do not see the precense status of our 3rd-Party CTI software in Microsoft Outlook anymore.

If we uninstall the Zoom VDI software, presence status is still not working.

If we rollback a snapshot of the server the presence status is working proper.

We tried some kb articles from the internet:

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence-in-outlook?tabs=32

https://learn.microsoft.com/en-us/outlook/troubleshoot/user-interface/presence-icons-do-not-show-in-outlook

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065423

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066033

Thank you for your assistance.

Bonjour

 Nous avons constaté que des matériels visio Lifesize se déconnectent intempestivement à plusieurs reprises lors d'une réunion. Cela peut être au bout de 5mn comme 1heure. C'est aléatoire.

Dans ce cas, l'utilisateur doit relancer la session SIP sur le matériel pour que cela fonctionne. 

la déconnexion est soudaine et brutale, et ce problème n'affecte que l'équipement de visio, les autres participants restent connectés à la réunion.

Je précise que nous passons par les connecteurs de salles zoom crc.

Quelqu'un aurait-il été confronté à ce problème ?