I was warned Zoom was bad but I'd used it so I signed on and pay for a "pro" account.  Unfortunately about a year in it quit updating and I had to completely uninstall and start over.   Unfortunately, the Zoom installer fails silently and I've wasted 3 weeks with "ticket" support.  They are just reading a script and replay with useless input every couple days.   

I broke down today and started to try to use the telephone to reach Zoom only to find that this just doesn't work.  They hide behind as many prompts as they possibly can then after you jump through all the hoops they say my "pro" account has no support.  This is nuts.  The online help has no idea what they are doing.  The chat is designed to complete disuade you from getting any help at all.     I've dug and dug trying to find any logs the installer might create to see where it is dying to no avail.   

So, is there any way to actually get support from Zoom ? or do I just kill the account and move on.

I can't believe even trying to post here has technical barriers working very very hard to keep you from actually getting any help.  This is like worse than anything I've seen in years.

We ran a zoom webinar for 200 delegates.

The panellist shared their screen and we have 78 questions in the chat function.

The webinar became very unstable and the host (me) kept getting kicked out.

What would be the reason and how can I prevent this from happening again?

I have scheduled zoom meetings.  However, participants can enter the room without me, the host, starting the meeting.  I looked through all the settings and do not see where I can be the only one to start the meeting.  I've entered the zoom meeting about 20 minutes before the scheduled time to set up and

Hey guys, how can I do this thing: Create a group of people Create a rule that works automatically and if one of my users have a bad connection they move into a group Will that group be a rule that activates a quality survey after people end their Zoom call? and if it has 5-time good quality rating survey pass they remove it from the group. How can I do this? I appreciate if you have some kind of step by step instruction.

I have been a Zoom Meetings user since 2019.  I am noticing that within the last year, I am no longer able to use an annotation screen or virtual background on my Kindle tablet, Asus Chromebook or phone. Do I need a different account for these now? (AKA paid account).  

I work as a freelance teacher who has been asked many times to use Zoom to "Record a Demonstration Lesson" by various companies. There has not been a Record feature that I can use in "Meetings" for 2 years.  What can I do to fix these issues? Are these now only for "paid" accounts?  

I have two Zoom Pro (Paid) accounts, which always allowed me to record HD quality into the cloud (1280).  Now, suddenly, with the same settings, both of the account will only record at 640x360 and with what looks to be low data bandwidth. In short: The video quality is terrible.

Has anybody experienced that same and are there any solutions to this?

I have 'third party video editor' and 'hd quality' enabled in both accounts.