We have been alerted that numerous devices have been flagged for vulnerable versions of Zoom (5.X), with the majority of them flagging under the key C:\Users\USERNAME\AppData\Roaming\Zoom\bin\Zoom.exe.

I have attempted to update Zoom via Intune's line of business in the System Context and manually via a Kaseya Procedure. Both systems report that the latest version is installed, which is accurate. However, the majority of these key flags seem to be from profiles that reside on the computer and cannot be accessed or deleted.

When I log into an accessible profile, the latest version is installed. I also attempted to uninstall Zoom from that profile and run the CleanZoom scrubber, but to no avail.

Any advice would be appreciated.

Hello,

I have a Zoom Workplace Pro account.

I have added a zoom Basic User with a Role of Member to my account.

I have Waiting Room Options set to "Users not in your account will go in the waiting room".

I start a meeting from my zoom Windows Application and enable the waiting room.

When the zoom Basic User I have added joins from their zoom Windows or Android application, they are placed in the waiting room.

What am I missing here?  From what I have read, it appears this should be working.

Thanks in advance for any assistance.

I was playing around with screen sharing a PowerPoint presentation and I noticed the powerpoint for the viewer was enlarged.  It was so enlarged that the viewer could only see a portion of the presentation.  So then I went down the rabbit hole of trying to change the settings.  -- Long story short, I don't know what all I clicked, but now when I click the "share screen" button, I no longer see the screen sharing options.  I cannot figure out what I did.  Does anyone know the standard screen sharing settings so I can go back?  Like reset everything to standard operating settings?

I was warned Zoom was bad but I'd used it so I signed on and pay for a "pro" account.  Unfortunately about a year in it quit updating and I had to completely uninstall and start over.   Unfortunately, the Zoom installer fails silently and I've wasted 3 weeks with "ticket" support.  They are just reading a script and replay with useless input every couple days.   

I broke down today and started to try to use the telephone to reach Zoom only to find that this just doesn't work.  They hide behind as many prompts as they possibly can then after you jump through all the hoops they say my "pro" account has no support.  This is nuts.  The online help has no idea what they are doing.  The chat is designed to complete disuade you from getting any help at all.     I've dug and dug trying to find any logs the installer might create to see where it is dying to no avail.   

So, is there any way to actually get support from Zoom ? or do I just kill the account and move on.

I can't believe even trying to post here has technical barriers working very very hard to keep you from actually getting any help.  This is like worse than anything I've seen in years.