My zoom app crashes when I'm trying to join a meeting with video in the waiting room. It works perfectly fine if I join a meeting without video enabled in the waiting room, it also works fine when I join through the browser. I already tried updating the app, my OS and tried also reinstalling Zoom.

Please do help.

Thank you

I recorded a class lecture with transcripts/closed captioning. If I access the video in the cloud, the captions appear; however, when I download the video from the cloud, the captions are not visible and are stored as a separate file. Is there a way to download the video with the captions so I don't need to do additional editing? The captions are correct and I'd love to be able to share the video in my Canvas course without having to do additional work. This is a really important feature. 

Experiencing a regression since upgrading from 6.2.x to 6.3.10.7150. When I share my screen, the first time it works as expected. The second time, it just shares a black screen. If I force-kill the zoom client, and re-join the meeting, I can share again.

Hi There,

If anyone can help me on converting the Meeting record please? The meeting record is not convert automatically and there're 2 .zoom files available in the meeting record path but nothing happen when double click on it. I've tried to follow the instruction here but nothing help. https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues#h_01ERD474YWW6G1911MB764SFJT

This has to be the weirdest tech support issue I have ever encountered. On Wednesdays at 11:00am, when I log onto a recurring meeting, my zoom camera will show a snapshot image of my office plant, rather than my normal video feed. This has happened about 3-4 times in the past few months. Sometimes the snapshot of the plant is from different angles (floor view looking up, side view, etc.). I have Zoom meetings at other days and times (for example, all day on Mondays), and this glitch has not happened at any other time. I don't even know how my laptop would have a snapshot of my office plant, since there is never a reason for it to face that way. Has anyone ever experienced this??

I've had a number of issues which may be connected: they've all happened in the past four days after a period of not scheduling meetings with clients.

First client

> I scheduled meetings in the zoom app and they did not appear in my calendar – I tried several times.

> I eventually created a meeting in my calendar and pasted the zoom link into it. I invited my client who wrote back to say "i received the invite but unfortunately it's been jumbled by our firewall"

Second client

> I scheduled a meeting in zoom and this time it went to my calendar in the usual way. Don't know why.

> I then invited my client as I usually do. She responded "it appears I need to sign on to access the invitation"

> I tried again with a new zoom meeting and a new invitation. She sent me a screen grab of an error message: This XML file does not seem to have any style information associated with it.

I'm on a Mac using Calendar and Mail. This all used to work before but now it doesn't.

Hope someone can help.

While I wanted to inform Zoom of 2 URLs that are redirect to a Zoom-looking site to download. I have the program Saraph Secure, which told me the domains where phishing and remote apps are detected. I've been taking my time trying to report these domains, but the person has hidden all information other than how they got the domains.

Hi everyone -

I am experiencing some trouble with spotlighting: All participants are in gallery view and I want to use the Spotlight for Everyone function to spotlight different speakers. This works fine for most people - however for some, this Spotlighting is not visible - instead people see gallery view with the green highlight square moving from speaking to speaker when they are spotlit, but they never see their face large on the screen ... It seems that this happens after I have just ended a screenshare or returned from a breakout group. Has anyone experience the same issue? Any idea how to fix it?

Thanks!