Resolved! Zoom LTI Pro Moodle Error 2216
On Monday 29th September 2025, at least five institutions in Finland, as well as some institutions in Norway and Iceland have faced "Warning. The instructors email is invalid(2216). Error Code 2216 - int_edu_{institution specific numbers}" when trying to access Zoom via Moodle LMS as the Moodle instructor role user. This prevents instructors, typically university teachers using Zoom the way they are used to. In addition to this, institution admins are facing "Sorry, your session was expired. Please refresh the page or login again." when trying to configure LTI Pro settings, which are unexpectedly empty. No problems on Friday 26th September 2025. The issue started on Monday or during the weekend. Norway and Iceland reports mention this error occurring also in Canvas LMS integrations. However, there are institutions who use Zoom LTI Pro and Moodle LMS who are not affected by this issue. We have checked that Moodle site > Site administration > Plugins > Activity modules > External tool > Manage tools > Zoom LTI Pro tool > Edit > Privacy setting > "Share launcher's email with tool" is enabled. We contacted the Zoom Support and based on their advise we have checked or tried the following: Institutions are now looking into possible problems that may be caused when reinstalling LTI Pro, such as links no longer working in Moodle after the operation, before reinstallation. Has anyone else had this issue outside the Nordics? Does anyone know how to fix this? UPDATE: The issue was solved on the 1st of October, 2025. The resolution can be found in the comments.
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