Hello!

We have a professor who uses a Logitech Rally System whose camera faces his students to facilitate group learning/discussions. He prefers to start the meetings on his laptop (to show himself & the front whiteboard) and invite the Zoom Room Logitech device to the meeting as a co-host. Due to the mics in the Logitech Rally Bar, he turns off his own laptop mic so he isn't picked up twice. So, although he is actively talking during most of the meeting, since the mic is tied to the Logitech camera's view of the students, his recording automatically switches to this as the primary view. Is there a way to set his laptop camera to always be the default of the recording (especially since that device is the host) instead of defaulting to the camera associated with the audio? 

So far, I haven't found a clear solution to this. I realize it probably brings up other issues (of not showing other users who are talking) but I just want to know if this is even a setting he could choose. 

Many thanks!

~G

We have been using Zoom Meetings for a while and we recently upgraded our audio to include the Audio Conferencing Plan. After looking at the US based numbers we realized we didn't see any US Toll Free Numbers. There are 5 US Toll numbers to choose from, but no Toll Free numbers. There are Toll Free Numbers for Lebanon and the United Kingdom, but not the US. Does anyone one know if it is offered for the US?

Not sure if i chose the right "location" for this post, but im trying to figure out a way my customers can send me a zoom clip or screen recording of what they are looking at.

I have an ecommerce membership site and want to put a button in there that says "record your sceen". From what i can tell there are lots of zendesk integrations for this but just wondering if zoom can do it on its own. Like can i pay for a zoom plan upgrade and get a customer support portal?

Our users wil join a meeting, and zoom will use the the montior's HDMI connection to run the audio output, even through the system default uses the external speakers on the PC.  Is there a way to force zoom to use the default, for all the users on the system?

Hi there, I found it is extremely laggy on the audience side when share screen with my iPad Pro (M2). It is unlikely to be an issue related to the Wi-Fi speed, as there is no problem when share with my laptop or phone. I wonder what the problem might be and how to solve it (high resolution or refresh rate or something???). It's really annoying.

I have encountered an issue with a participant joining via Zoom app on android.

We need to watch them complete a task while sharing their screen.

However, when asked to share their screen, the participant only had one option to share (whiteboard) - there were no other options.

Host permissions had been allowed for participants to be able to share their screens.

Any ideas what could be causing it? 

Under zoom.us/recording/management

There's no option to delete cloud recordings made 2 years ago under my account. It is fully greyed out. My account has fluctuated between the pro and basic plans since, so these recordings should have already been automatically deleted.

I checked user roles and I am the workspace and account owner with full privileges.

I just subscribed to Zoom and paid $15.99 to record a podcast. Zoom is forcing me to upgrade for $10 to upgrade my cloud recording storage to 30GB while preventing me from deleting previous recordings. I notice that others have had this issue. Meanwhile I cannot contact a real person to offer support.

Please may someone from the team reach out to me and get this fixed as soon as possible?

I'm also Facebook friends with Zoom's founder and CEO but I don't want to waste his time with this. But I will refer how this post is handled and how support is handled to the executive team if necessary.