I work for a company that hosts several classes via Zoom meetings. We need to capture the attendees' emails, but we are having trouble. I have toggled the master setting of "Only authenticated meeting participants and webinar attendees can join meetings and webinars" to ON and manually toggle this same option to ON for each unique meeting. When I go into the reports and pull up the class attendee list, the entire email list is blank, apart from people who are directly added to the calendar invite. 

More context:

• Attendees sign up for the class via a third-party integration into our app -- they are prompted to add to their calendar
• People who are directly invited by our host account DO have their emails show up
• Waiting room is ON, no passcode

Does anyone know why this could be happening and how to fix it?

We have a customer that wants to migrate one of their legacy zoom accounts onto our account.

The legacy account in question has Concurrent Meeting Plus licenses, and has over 15 concurrent meetings per day scheduled on their accounts all the way into 2025. They would like to migrate before 12/2024.

Our account has standard licenses that can only handle 2 concurrent meetings per user.

Does anyone have experience with this scenario?

My initial idea is to attempt to transfer each user (by unlinking, or contact zoom tech support), and then iterate their future meetings and use the schedule_for field of the update meeting API endpoint to "move" their 15+ concurrent meetings to different user accounts to reduce the concurrency under 2.

https://developers.zoom.us/docs/api/rest/reference/zoom-api/methods/#operation/meetingUpdate

I know that according to my organization policy, zoom logs me out after certain time but when it does, it asks me to login with a prompt even while I am doing something else. It is incredibly bad software engineering that I am working on a document and Zoom decides to ask me to login again. Why can't it wait until I need to use Zoom and then I can login so it is less obstructive? Is there some setting which can change this? 

Hey, guys! I've been trying to get in touch with Zoom but they SIMPLY WON'T REPLY TO MY MESSAGES! I have a brand-new laptop Asus Vivobook X1605 and every time I start sharing my screen, as soon as I scroll the window I'm sharing or drag something across the screen, the meeting starts breaking up, even the simplest task can affect the call negatively. My computer surpasses the minimum requirements for Zoom by a long shot, so I'm guessing it's some other problem. I contacted the support team from Asus and they advised me to try and see it with Zoom, but Zoom just doesn't reply to my messages. I really need help solving this problem because I work everyday with the app and everything else on my computer works smoothly, it's just the screen sharing. CAN ANYBODY HELP?

Hi.

I'm having problems with scheduling meetings since the last update.  I only have a few meetings a week, always with one other person but:

1.  A couple of times these have vanished from the schedule.

2.  This morning I tried to add a new weekly meeting to begin in September and I had to do it about 15 times before it was right.  It kept adding the meeting as all day, when I had given a specific hour, and then kept adding the person for two meetings a week when it should have been one.  Does anyone know if we can get back to the old system (probably two updates ago) as I never had any problems with this.

Updates are fine but they don't come with new instructions, so can be confusing.

Hello Everyone, This is Jinesh here CEO at Inox Steel India. Yesterday I was conducting a Zoom meeting and I was having the 500 participants Zoom plan. During the meeting, after 230 participants joined, zoom was not allowing any participant to join. It was showing a message like "the maximum attendee limit is reached". I was not sure why this happened because the limit is 500.

It would be great if someone could help me.

When I schedule a meeting (university account) and add it to my calendar (private gmail account), it asks for "additional" permissions every single time, even though zoom has full access to that calendar according to my google account security settings. Every time I confirm the permissions, but it does not seem to stick. How can I avoid that popup?

I have earlier managed to record without problems speaker with shared screen when showing powerpoint. It seems now to be impossible. It records only speaker video and the point when I start sharing screen and choosing start powerpoint. Can't figure out what is wrong since I checked the recording options and those seemed to be okay. Can anyone figure out what am I doing wrong?