On my laptop. the zoom desctop client uninstalls itself randomly. i can even sit in a meeting and it uninstalls itself. just today it has happended 4 times from 8 til 12.

I have tried the following: 

• Forced uninstall then install
• Checking app security in case windows 11 have a problem with the app and found NOTHING
• added zoom to trusted apps
• updated apps and windows

Stil. uninstalls itself..... i am turning to hatespeach!

I just updated my Zoom (Version: 6.1.5 ) and I can no longer annotate content that is shared by other people. I can only annotate when I am sharing my own content. I noticed that the zoom version before this one had a little pencil that would appear which would enable annotation. However, this pencil button as been re-integrated back into the regular Zoom nav bar in this latest version of zoom (6.1.5). I am on a MacBook Pro (Running OS 12.5).

I tried to to trouble-shoot by:
- updating to latest version of Zoom (Version: 6.1.5 )

- reinstalling the latest version of Zoom from the Zoom download center

- restarting my machine

- checking advanced settings for screen sharing / annotation (both on my account, and on others' accounts)

- testing calls with a number of other users 

Cannot find a way to solve this. 

My Zoom settings are automatically set to provide a transcript when recording.  For a recent meeting, I recorded and afterwards got an email to say the recording files were available.  I went in and downloaded the video and audio files however the transcript still said 'transcribing'.  I checked later and still the same.  It's now been 10 days since the meeting and it's still displaying 'transcribing'! Any ideas how I can access my transcript? thanks!

Even when we don't have OBS open, its virtual camera shows up as a video device option on Zoom.  We have a webcam attached to the PC via USB and select HD camera in Zoom.  For no apparent reason, the setting will sporadically change to OBS virtual camera during a meeting. The Zoom task bar then shows the camera muted icon.  We can return to the webcam by unmuting it on the task bar or changing the option on the settings menu. A little while later it will switch back to the OBS option.  

This is a new problem.  The camera works fine.  We control the PTZ camera via its LAN interface which shows no problem with that video output.

Short of uninstalling OBS, what can be done to stop this unwanted, sporadic change? 

(asking on behalf of a family member)

Situation--normally uses Zoom on iPhone, purchased Zoom Pro which allows for longer than 40 minute meetings on iPhone as expected.

Recently purchased an iPad, installed Zoom client and logged in, but from iPad it still has the 40 minute time limit.

Is there anything required to allow this on the new device?

Thanks so much!

Dear Community,

I am at a loss for what to do to recover a lost recording.

1. I recorded a meeting. I am sure because my attendees all recall the recording portion. I also looked at my meeting report, which showed that participants accepted the recording in progress.

2. I can find the meeting and meeting records (participants, length, and that kind of stuff), but I cannot find the recording.

3. I have checked my Zoom folder and Recycle bin. I have also checked my other local folders.

4. Yes, I have checked the cloud recordings, but it shows nothing deleted. 

Thanks for your help.

Best,

Kafeero