I have a user that schedules meetings for their manager.   Meetings are scheduled in Outlook and in some meetings appointments they use the Zoom Outlook plug-in to add a Zoom call.   In Outlook, the user has "Read and Manage" and "Send As" permissions.  In Zoom this user has been assigned Schedule Privilege in Zoom by their manager.   

When this user creates a Outlook meeting without a zoom link, they can reschedule the meeting  as normal.  When the user creates an Outlook meeting and adds a Zoom meeting they can save the meeting, but when trying to reschedule a meeting that also contains a Zoom call link, the meeting will always revert back to it's original time.  

Has anyone ever seen this happen and know of a fix?   

TIA, 

Eric

Recently, about 2 weeks ago, I've had issues with seeing my clients in the waiting room when they enter using a laptop, as soon as they switch to their mobile phone, they pop up in the waiting room. Probably 25% of clients that use a laptop I can see them in the waiting room and the rest have to switch to their mobile phone. Is this a user error or some kind of glitch with Zoom? 

Hi, I just concluded a 2 hour meeting recording to my computer (as a co-host). I saw the horizontal bar that shows percentage of completion of "Convert Meeting Recording".

When I got back from lunch, the box disappeared, and I see the Zoom folder in Windows Explorer with:

1) Audio file (67.3kb)

2) Chat

3) Recording image with type .conf (size 1 kb). 

How can I get the .mp4 (audio & video) downloaded, so I can share it with my colleagues?

Thanks, Gerald

I am using zoom on an IPAD

I cannot find anywhere to display meetings that are not recurring.  I know they are they because they are displayed on my IPhone, but where do I change this setting on the ipad.  There are no drop down options on the meetings screen to change settings 

I’ve also sifted through the meetings settings and cannot find anything… 

Please Help! 

Hi, I am not sure if I selected a strange setting but when I am holding a meeting.  I cant see who is on the meeting and they cant see me its like I am waiting for them to join and they are there but I am not aware of it.  This is on desktop client.  Yesterday when this happened, I went in to the web portal and clicked on meeting and it worked.  Does any one know who to correct this so I can just hold meeting on my desktop client.  I know I probably set something that I shouldnt have so if anyone knows where I should go to correct this I would appreciate it so much. 

I want to enable Light Theme but the option is not listed where it should be according to this https://support.zoom.us/hc/en-us/articles/201362623-Changing-settings-in-the-desktop-client-mobile-app . Immediately under "automatically keep client up to date" (which is ticked) is Reactions: Skin Tone, then "display reactions above toolbar" then that is it.

How do I enable Light Theme ? And please update that guide, as it is providing incorrect info.

Thank you! (Using Windows 10 on laptop).