Hi!
It is impossible for me to get the aspect ratio of my webcam right. The image always looks compressed from the sides, so to speak. No matter with setting I choose, it looks compressed. Tried changing setting of camera - not working. Tried ticking all the different boxes in Zoom. Nothing works. When I tick the "Original ratio"-box, I get black stripes on either side of the picture. When I untick it, the stripes go away, but then the picture is only zoomed in - not normal, so it still looks compressed. Ticking or unticking "HD" makes no difference. 

Hope someone will be able to help me! 😃 

I have been testing the new Screen share presenter view and noticed the following odd behavior.

When I exit screen sharing my video is no longer mirrored even though my settings say that my video should be mirrored.

There is an easy work around to return my video to mirrored mode (toggle the setting in Video Settings) but this could cause disorientation for people who use this feature.

Could this be fixed so that the behavior is the expected behavior of returning to mirrored video?

I am trying to upload a virtual background, but when on Settings/Background & Effects/Virtual Backgrounds, I click the + sign to the upper right of the virtual background thumbnails and get the following message: "You cannot upload images or videos due to restrictions placed by your admin." I am the admin.

So, I went onto the settings for my account in my browser, and went through every setting, but could not find any place to toggle that feature on of off... what am I missing?

Thank you for any assistance you may be able to give on this matter. I have an important biz meeting upcoming and need to upload a particular virtual background for my presentation. Thank you!

UPDATE: I went to Zoom Management/Zoom Rooms/Account Settings/Account Profile and under Setup, I clicked the Virtual Background with Greenscreen toggle to on/enable, but it still will not allow me to upload any background images.

No tenia problemas para iniciar Reuniones via Zoom, sin embargo hace un semana cuando introduzco el ID personal de la Reunión y hago clic en "Entrar", la sala no se abre ni se inicia la sesión. Tampoco aparece el cuadro de dialogo " Abrir zoom meetings" mostrado en el navegador. Sigo la siguiente instrucción que es "Iniciar Reunión" dando clic a esta opción, y se queda sin responder lo solicitado. NO se abre la sala, simplemente es como si no hubiera cliqueado.

Agradeceré la ayuda de parte de quien haya o tenga un problema similar y haya encontrado solución.

Hi, 

I'm having major issues preventing me to use zoom on my brand new PC (Alienware X15 r2), where the audio driver is crashing as soon as I try to use computer audio ( see screenshot). I have tried: 
- Updating to latest and using older driver versions - FAIL 

- different audio devices - FAIL

- older zoom versions - FAIL 

- different conferencing app ( Skype, discord) - PASS, but doesn't solve my problem  😉 

Any suggestion is welcome... 

Antoine 

Zoom installed on new HP  / Windows 10.

In Zoom Share Screen video is received by participants but not the computer audio.

Have checked for Zoom and Computer audio setting with no success.

Everything works fine on old HP PC.

Any suggestion for where to look for the issue would be gratefully received.

Thank you.

Hi,

I'm trying to figure out a way that Zoom settings (enable HD, select a particular video source, audio source, certain other settings) that will be applied to all Windows profiles? As in, when any user signs into the PC, the settings are carried over from 1 person to the next? Maybe like an XML file or something? Or can this only be done with InTune?

Thanks in advance