Hi, can`t find the reason why when I share screen with a Power Point Presentation from my side everything looks ok but the other participants can´t see the slides as I change them... it keeps frozen in the same slide for them while for me the slides are changing and/or the video playing. Thanks for your help!

Hi everyone, I encountered an issue during a recent Zoom meeting where the recording suddenly stopped at the 1-hour mark. Unfortunately, the video was not saved, though the chat transcript was successfully saved. I was recording the session locally to my Mac, not to the cloud. Has anyone else experienced this issue? If so, were you able to recover the video or find a solution? 

Good morning,

Hold on, let me get my IT team around me. Let's see... there's me, then myself, and there is also I. I guess that's a three person IT team. My dog kind of helps with stuff; should I include him?

So, you won't let me use Zoom unless I upgrade it, which, apparently, I have to contact my IT Team about, which is why I brought the three of us (plus one canine) together to compose this message.

That being handled, how about you tell 'us' why you are making our lives difficult right at the moment I am trying to get onto a Zoom by refusing to allow me to use your program without an upgrade that I apparently need to contact my IT Team about?

You know, Microsoft Teams doesn't need me to have an IT Team in place to have a 15-minute planning conversation. Maybe I should go there.

Or, you can stop playing games with all of us and give us a service that is easy to use and consistent. Up to you, Zoom. Wow, talk about a company that didn't capitalize on the "good times" of COVID; just shoved as much of our money as possible in their pockets.

We had a Cloud recording this afternoon for a meeting in which the recording stopped unexpectedly midway and then we restarted the recording. After the meeting, we noticed that only the last 24 minutes of the meeting is available. Approximately the first 35-40 minutes cannot be found within the Zoom Portal or on the hosts local computer.

Is there any way to obtain the missing portion of the meeting?

At last week scheduled meeting only 4 members were able to log on ,they kept getting the message that they needed an account.

This is the same ID and passcode we have been using since we started using zoom and it is the first time this has ever happened..

I want to know why this has happened

This is the third meeting we have had in which my team (who is the host) has been kicked out multiple times. The meeting continues without them, and they have no issues rejoining. We are hard-wired to the internet and use a desktop and the desktop version of Zoom. We have a huge meeting coming up and want to make sure this does not occur. Please advise.  

We have created a custom registration form for a meeting that requires people organization name and job title.  The downloaded .CSV file doesn't include those questions, only the standard information, even when we go through the Reports menu.  Is there any way to get the custom questions included in the download file of attendees?