recording has audio but no video
I recorded a meeting last night that I need for my grad program. I can hear the audio but there is no video. What did I do wrong and is there anyway to recover the video? This was my first time trying to record.
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I recorded a meeting last night that I need for my grad program. I can hear the audio but there is no video. What did I do wrong and is there anyway to recover the video? This was my first time trying to record.
Looking forward to some recommendations regarding Zoom capabilities. We have 4 Sales Reps whom we add after the call was created. The problem with the current workflow is that we want to allow any sales rep to start Zoom calls and skip through Waiting Room. What is an alternative Zoom feature we should utilize to handle such a scenario? Would be great to automatically set it up once.
Our use case is the following: I am trying to set up Calendly + Zoom. The overall idea is the Demo Request form. Initially, we implemented this through the single occurrence of a recurring meeting - just hard copying the link to the description of the Calendar section.
Alternative host options does not work well for our case. We encounter an issue where Zoom removes all alternative hosts when a meeting is edited. The issue occurs only for recurring meetings as I figured out. This issue is related to the current absence of a way to add an alternative host to a single occurrence of a recurring meeting.
If any of the recurring meetings' instance has a specified date, users need to choose Edit All to add an alternative host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting.
Thanks
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Hi everyone, However, I’m facing a challenge that I’d like to resolve. Many participants do not enter the meeting with their full name, which causes issues when trying to identify them during the session. This forces me to interrupt the meeting to ask them to update their name, which takes up valuable time.
I currently host daily Zoom meetings where I interact with various participants. As the admin, along with my partner, we manage screen sharing and microphone control, while attendees mainly join as listeners.
I’m looking for a solution that would require participants to enter their full name before they can join the Zoom room. Additionally, I would like to obtain a list of participants with their full names to efficiently track attendance, as it’s crucial for me to know who attends these daily meetings.
I would greatly appreciate any suggestions or experiences you can share to implement these functionalities in Zoom and optimize the management of my meetings.
Thank you in advance for your help!
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Is there a way to open up a zoom meeting without it opening up in a separate tab/window? I am casting from my laptop to my TV but when I start a meeting it opens a separate window not displayed on my TV
I am on a Mac using Sonoma. My video camera works just fine with FaceTime, but when I begin a meeting in Zoom my screen shows only black. I have tried using the Video controls, deleting the program and reinstalling, etc. I am flummoxed as to how to solve this problem. Your help would be greatly appreciated. Thanks.
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Hello, I have a Samsung Galaxy Tab S8 Ultra that I want to use for zoom meetings. Most is great, but one thing is sorely missing, and I wonder if I am simply overlooking something. I have two front cameras. A "standard camera" and a "wideangle camera". Now, when I am in a zoom meeting, I can only choose one front camera, the standard one. I really want/need to use that other wideangle camera, but I see no way to choose it. I can also only pick one of the three lenses on the back of the tablet. Is there any way I can add these cameras to my zoom app so I can choose them in my meetings? Any and all help is greatly appreciated. 🙂
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I'd like to add someone as an alternate host for a Zoom Meeting. Zoom says, "Unable to assign "[EMAIL]" as an alternative host because the user cannot be selected at this time." Why? And, how do I add this person as an Alternative Host for Meetings?
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I'd like to know how many separate participants a host can pin to separate screens. For example, if I have a quad card, can I pin 4 individual participants to the 4 individual screens? Thank you
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