I have had a Workplace Pro subscription for years now, and just upgraded to a new Mac. Now the zoom app doesn't recognize that I have a Pro subscription and is limiting my meetings to 40 minutes. It is insisting I upgrade to Pro, but I already have it.

Zoom refuses to let me talk to a human, so I am screwed.

Can someone please help me?!  This is a business for me, and as a result I may need to switch to a different video service!

Thank you!!!!!!

Hi folks

My Zoom account is linked to my FB and YT pages, however I find the way to set up a scheduled livestream difficult to understand. Sure, there are the links you can use in the Zoom panel to stream (via the three dots), but if you want to schedule a stream, that's where it gets confusing, at least to me.

That's because on the Webinar In-Session Settings tab for webinars, you can choose between 'Use Zoom web settings' or 'Customize settings below'.  I try to set up the latter - but you can only do it once, so I do it for FB.  That means I can't set up the stream to YT.   Plus the 'Connect video source' indicator on FB remains off. Obviously if there is no stream at that time then it might do that - but I have no way of knowing if the stream will work or not.

Or am I misinterpreting the whole thing?  Is it that I can simply rely on the Zoom web settings - because the 'in-session settings' means that's for the drop down choices within Zoom?

If you could set me straight on this, that would be great - as it's not clear to me how to set up a scheduled stream so followers on FB / YT can mark their interest in advance.

I'm having an issue with the unauthorized down-grading of software occurring on our computers. In particular it seems that a recent change in the Zoom software has caused an incompatibility with all current Zoom meetings using software versions below 5.16. Unfortunately, we previously had version 5.15 which would not allow us to join these previously attended/scheduled meetings. The current software version is 6.1, which allowed us to re-login and attend the meetings, but then it was mysteriously just defaulted back to version 5.15 after an apparent forced downgrade.  We are on Windows 10, it seems folks in our group who has Windows 11 does not have this issue?

Hello all! I need your help with the following, I am the Zoom account holder and host of a very important meeting tomorrow - Wednesday 14th of August at 12pm EST.

I've tried to assign a co-host because I am in the Caribbean right now and we are under threat of a tropical storm and I might lose power.

I am trying to assign to "EDIT" the meeting and add my friend, but I get an error message saying: "Unable to assign XYZ.com as an alternative because the user cannot be selected at this time."

Can you help please?

Thank you!

Hello, 

My personal meeting ID link is sent to all my clients.  In the past, I would open the Zoom app, enter the Zoom room, and my clients would enter the waiting room and I'd let them into the Zoom meeting.

Now, when I enter into the Zoom room I get an email that my clients are in the waiting room but not in the same meeting.  Supposedly, when I open Zoom app and enter a meeting, it is NOT the same meeting as the personal meeting ID I've sent to all my clients.  

I have copied and pasted my zoom personal meeting ID link and put it in the weekly therapy invitations.  This has always worked in the past without fail.

Now that I have a new Zoom account, this isn't the case.

How do I enter into my personal meeting id link from my zoom app?  How do I configure my zoom app to always be my personal meeting ID that is listed in the web portal?

I hope you can help because I spent 2 weeks in communication with a Zoom represe

I run language classes online with a variety of clients. Although I am signed up and subscribed to Zoom Workplace, they are not. Is there a way for my clients to view their continuous meeting chat, without requiring them to take out a subscription to Workplace?