Hello,

I recently recorded a meeting on my MacBook Air and the recording didn't save.  I am running Zoom Workplace version 6.0.11.

I've successfully recorded meetings in the past and am familiar with where they typically land at Documents/Zoom.

The variables I can think of that may have affected this are:

- I was not signed into my Zoom account

- The host had to give permission to record

- The recording ended when the host ended the meeting; I did not stop the recording first

Despite the above, I still think that the meeting should have recorded and saved successfully.

Does anyone have any ideas what may have happened and if there's any chance I can recover this recording?  I tremendously appreciate any help you can provide.

Thank you so much!

- C.

I think it is unbelievably lame that every time you want to share high quality music in stereo you have to pull down that almost invisible carat and switch from mono to stereo, even though all the settings on my client are preset to stereo and hifi.  Very hard to remember this additional step, and in my organization we have a lot of non technical people leading events with music who keep missing this step.  I'm a tech and I keep missing it myself! Come on, Zoom, what are you thinking?  Default should obviously be stereo if you've already set up client for stereo hifi!

Greetings all,

What do you guys think of the original post (see below)? I can see part of the appeal, but wondered what the arguments would be against having this feature.

Original post -> https://devforum.zoom.us/t/see-participants-only-if-camera-is-enabled/50147

-Alan

I have 3 different people who use iPads connecting to our religious meetings who all have had a black screen on speaker view. Two of these seem to have cleared up for some reason, one is still having the issue.  No idea why.  He sees himself in the corner, like normal.  If he switches to Gallery View he sees the active speaker, but switching back to Speaker View yields a black screen.  It does show the name of the expected speaker in the corner. All 3 of these people have different iPad models, they're all up to date.  Our meetings typically have about 60+ participants. We use a Waiting Room to start. We don't Spotlight speakers.  Anybody had this issue and figure out a solution?

In a free version I could easily give my students a mouse control for them to do dif tasks. Yesterday I bought an annual pro subscription and that useful feature just disappeared 😞 Though it was the ONLY reason I actually chose zoom over lots of other options. There's 'slide control' now--a student can move a mouse cursor but can't click, or anything. I've looked through all the settings and recommended solutions and can't find how to solve it. Where is the 'remote control' I have to use according to instructions? 

Hello, I have tried to install Zoom on my Desktop; however, after it shows the installation bar, Zoom closes out and is no longer open. I have tried uninstalling it normally, using the CleanZoom.exe, and installing it with Administrative privileges, disabling my Anti-Virus, clearing cache and all that. However, nothing changes. 

I am assuming something failed in the actual installation since I can see errors in the installer.txt file inside %APPDATA%/Zoom . I am on Windows 11 Pro version 10.0.22631 Build 22631 

[8648:3476 ] [  INFO ] [10:33:00.648] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(98)::[Main] start, current time: [2024/8/23-10:33:649], version: [6.1.10.45028]
[8648:3476 ] [  INFO ] [10:33:00.649] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(103)::[Main] Command line parameter:
[8648:3476 ] [  INFO ] [10:33:00.665] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\SaaSbeeInstaller.cpp(235)::[CSaaSbeeInstaller::Init] Created window:0000000000030794
[8648:3476 ] [  INFO ] [10:33:00.770] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(2520)::[CInstallerManager::CheckEXEVersion] Cannot find EXE products or version
[8648:3476 ] [  INFO ] [10:33:00.987] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(646)::[CZoomInstaller::GetInstallPaths] Install src dir:C:\Users\X\AppData\Roaming\Zoom\
[8648:3476 ] [  INFO ] [10:33:00.987] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(668)::[CZoomInstaller::GetInstallPaths] Dest bin dir:C:\Users\X\AppData\Roaming\Zoom\tmp_bin
[8648:3568 ] [  INFO ] [10:33:01.49] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\PackageHelperThread.cpp(73)::[CPackageHelperThread::ThreadProc] start, current time: [2024/8/23-10:33:49]
[8648:3568 ] [  INFO ] [10:33:04.462] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\PackageHelperThread.cpp(87)::[CPackageHelperThread::ThreadProc] End, current time: [2024/8/23-10:33:462] err:0
[8648:3476 ] [  INFO ] [10:33:04.462] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(200)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALL_PREPAREPKG_COMPLETE, success=0
[8648:3476 ] [  INFO ] [10:33:05.983] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(146)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALLER_INSTALL_COMPLETE, ret = 0 m_enCommand=1 success=1
[8648:3476 ] [  INFO ] [10:33:06.48] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\Zoom.exe
[8648:3476 ] [  INFO ] [10:33:06.52] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zCrashReport64.exe
[8648:3476 ] [  INFO ] [10:33:06.55] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zDevHelper.exe
[8648:3476 ] [  INFO ] [10:33:06.57] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zTscoder.exe
[8648:3476 ] [  INFO ] [10:33:06.59] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\Zoom_launcher.exe
[8648:3476 ] [  INFO ] [10:33:06.61] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\ZoomOutlookIMPlugin.exe
[8648:3476 ] [  INFO ] [10:33:06.64] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\ZoomDocConverter.exe
[8648:3476 ] [  INFO ] [10:33:06.221] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(646)::[CZoomInstaller::GetInstallPaths] Install src dir:C:\Users\X\AppData\Roaming\Zoom\
[8648:3476 ] [  INFO ] [10:33:06.221] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(668)::[CZoomInstaller::GetInstallPaths] Dest bin dir:C:\Users\X\AppData\Roaming\Zoom\bin
[8648:3476 ] [  INFO ] [10:33:06.362] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(146)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALLER_INSTALL_COMPLETE, ret = 0 m_enCommand=1 success=1
[8648:3476 ] [  INFO ] [10:33:06.456] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(831)::[RegMIMEZoommtg] Start, error code:6
[8648:3476 ] [  INFO ] [10:33:06.459] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(92)::[__OpenRegKey] For all user:0, User SID:, Path:SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform, Flag:131615, Ret:0, Error:6
[8648:3476 ] [  INFO ] [10:33:06.460] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(935)::[UnregMIMEZoommtg] Add user-agent postfix ret: 0 flag:131615 error code:6
[8648:3476 ] [  INFO ] [10:33:06.460] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(92)::[__OpenRegKey] For all user:0, User SID:, Path:SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform, Flag:131359, Ret:0, Error:6
[8648:3476 ] [  INFO ] [10:33:06.461] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(935)::[UnregMIMEZoommtg] Add user-agent postfix ret: 0 flag:131359 error code:6
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(40)::AddProtocol:protocol:ZoomPhoneCall progid:ZoomPbx.zoomphonecall client key name:ZoomPBX cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l"
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(55)::Start Install Protocol... defIcon:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe",1 app desc:Zoom PBX Protocol app name:Zoom Workplace wake cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" user sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(145)::Start InstallProtocolImpl:protocol:ZoomPhoneCall progid:ZoomPbx.zoomphonecall client key:ZoomPBX cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: install_for_all_user0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(299)::Start SetProtoOpenInfoImpl‌‌ZoomPhoneCall protocol:ZoomPhoneCall cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPhoneCall\shell\open\command
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPhoneCall
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(299)::Start SetProtoOpenInfoImpl‌‌ZoomPbx.zoomphonecall protocol:ZoomPhoneCall cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPbx.zoomphonecall\shell\open\command
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPbx.zoomphonecall
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(351)::Start SetInternetCallInfo
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:Software\Clients\ZoomPBX\ZoomPBX
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(453)::Start SetRegApp...
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\RegisteredApplications
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(551)::Start ResetDefaultProtocolHandler...
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:Software\Microsoft\Windows\Shell\Associations\UrlAssociations\ZoomPhoneCall\UserChoice
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(66)::Finish Install Protocol
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(70)::[IsNeedReRegister]
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(178)::[IsZMOutlookIMPluginEnabled]  key.QueryDWORDValue  STR_REG_OIP_ENABLE failed! lResult:2
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(74)::[CIMPluginWrapper::IsNeedReRegister] IsZMOutlookIMPluginEnabled is false, return false!
[8648:3476 ] [  INFO ] [10:33:06.501] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(695)::[CInstallerManager::CheckCptService] bin path:C:\Users\X\AppData\Roaming\Zoom\bin,check state ret:0,can install:0
[8648:3476 ] [  INFO ] [10:33:06.534] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(471)::[Main] stop, current time: [2024/8/23-10:33:534], return code: [0]