I have 19 users with Zoom accounts and cannot seem to upgrade them.  Here are my issues:

1. Those with Version 5.15.##, or below, can no longer open their software.  Therefore, they cannot sign on and check for updates.

2.  When I go to the Zoom website, I only see "Zoom Workplace" (maybe version 6.1.6.43767?) as a download choice.  Is this the same as plain Zoom? (All current users are on Zoom 5.10.0 thru 5.17.10).

3.  If I download, and run the installer, Zoom Workplace will not open.  I still get messages that I need to be above version 5.16.6

4.  I cannot get any help from Chat, or phone calls, because I'm not "qualified" for live person support.

ANY help would be greatly appreciated.

I am on a Mac using Sonoma. My video camera works just fine with FaceTime, but when I begin a meeting in Zoom my screen shows only black. I have tried using the Video controls, deleting the program and reinstalling, etc. I am flummoxed as to how to solve this problem. Your help would be greatly appreciated. Thanks.

I'd like to add someone as an alternate host for a Zoom Meeting.

Zoom says, "Unable to assign "[EMAIL]" as an alternative host because the user cannot be selected at this time."

Why? And, how do I add this person as an Alternative Host for Meetings?

Every single time, I have to say no, I do not want audio. I am deaf, and it is very, very annoying. Every single meeting I go to, pop up the "you want to turn on audio", every time someone spotlight me, pop up the "you want to turn on audio" and whenever I want to record the meeting, pop up the "you want to turn on the audio." NO I DO NOT WANT! We can see each other fine in sign language and I just want to be at peace without the audism.