I have a Dell XPS 13 9315 and I hear people speaking fine and they hear me fine however when they share their screen and the audio from that screen the audio is scratchy, it sounds distorted, and is not clear at all.

The speakers are "intel Smart Sound technology for MIPI SoundWire" and the drivers are of the same name. 

Has anyone experienced this? Is there a solution? Does zoom even support these new intel drivers? 

Thanks

Hi everyone ...

I am facing a very challenging problem. For the past few weeks, clients have received the message "the host in on another meeting", which is untrue. I cannot determine how  to solve this problem and have an account that does not provide phone consultation. 

has anyone else faced this and resolved it?

Thank you.

Pat 

In our meetings we have non participants visible so that we see thumbnails with the name on. However the thumbnails of the non video participants do not show in the cloud recording which make it difficult to take notes from the meeting recording. Is there a setting I can change to make the non video participants name thumbnails visible in the recoding please? We use the desktop app on a Mac, and keep the app updated.

I set everything up correctly to stream into a facebook group - Stream Key - Server URL/RTMP - Page link - but still get an error when trying to actually stream. It says:

Error: Failed to connect to Zoom services
Please refresh the app and try again. Logging out of all streaming platforms and adding these channels again may solve the error. If the error persists, contact Zoom support.

I've cleared the channel and re-entered the info several times - all w/the same result. Anyone know what else I can try?
On an IMac