Hello,

I need technical support for our system!

We recently moved to a new location. The studio is set up again as it was before, and we also have a 1-gigabit internet connection again.

Unfortunately, we had a problem during our conference last Wednesday where the audio had about a one-second latency. So when something was said, you could see the mouth movements, and the words came a second later.

The problem is that I, as the host, could not see the issue. Everything was synchronized for me. But our call participants had the problem. However, it was only with us. Their video and audio were synchronized with each other. It was just our signal that arrived delayed.

We use Sennheiser wireless systems whose audio is sent through a mixing console to an Atem video switcher. From there, the audio and video are sent together to the Mac Mini, through which we host the Zoom meeting.

Nothing has changed in the cabling! Nothing has changed in the Zoom settings! Nothing has changed in the internet quality! I have already tried restarting! I have already tried turning "Sound for Musicians" on and off! I have already tried changing the audio settings! Unfortunately, everything was without success...

I hope you can help me finding the reason for those problems.

Best regards

Hi All,

Can a basic user record the meeting to the cloud if done from a Zoom Room?

I know the Zoom room will allow the user to go over the 40min limit I also would have thought it would allow them to record to the cloud but the button is greyed out even tho when I click on Participants it says i'm the Host.

Thanks in advance.

I held a meeting through my zoom account and ran a poll during the meeting. My issue is, zoom is not showing that meeting on previous meetins or is it allowing me to pull my polling results. 

I do not have any other zoom account (organization specific etc.) so I am not sure why it would not show in my account. I am really hoping someone can help me find the poll! 

Thank you for any feedback/assistance in advance. 

Hello:

When I video record myself giving a lecture, it is not recording properly. I prefer to use google slides and save to local. But when I look at the video playback, the slides don't advance when I advance them, even though I am clicking on the advance box within the shared portion of my screen. Please help me solve this- I have had to re-record things 3 or 4 times to get it to stick.