Hello!

Last week, I was very busy with back-to-school and Zoom gave me SO many issues that are still not resolved and I cannot get any help from Zoom Customer Support. I can't reach anyone. I am logged in but it says it cannot connect me because I'm not logged in.

First issue, I needed someone to take over one of my meetings so that I could do another one, I have Zoom Workplace PRO. So I added them to my account, paid for their license, and added them as an alternative host, all on my account. That user started the meeting under their account. Then an hour later I went to start another meeting on my account but instead of starting the new scheduled meeting that I needed to start, Zoom kept launching the meeting my partner was currently hosting using his license. Desperate for a solution, I had someone else sign up for Zoom using their email and my business debit card so I could quickly send out a link on that account to start the new meeting - so adding my partner on my account ended up being a pointless waste of money.

Then for two other meeting scheduled last week the links set up and copied and emailed out to everyone who were to attend were not directing them to the correct meeting. It was sending them to the waiting room to the first meeting scheduled last week on both occasions. I double checked the meeting ID's and the emails that were sent out for both and they were correct. So we (the hosts) had to leave the correct meeting on the schedule and go into previous meetings are let everyone join there. It was such a mess. And of course any attempt to reach Zoom support was futile. I had 6 meetings set up last week and half did not work correctly.

Now I am trying to pull the reports from the meetings (users and chats) for the meetings my partner held on my behalf and it is not showing me those even though he is a user on my account. Is this not possible?

I have been using Zoom since the pandemic hit and very heavily for the first two years. Last week was the hardest and worst experience using Zoom.

If someone can tell me how I can avoid issues with Zoom sending participants to the wrong meeting - I would be grateful. This is a new one for me. If someone can tell me how to pull the reports for the meeting my partner held on my account, I would appreciate that very much too. 

Hi everybody

I am using the updated Zoom app with its new look in the interface, very nice, but...

Before the update, when I was hosting a meeting, there was always an icon in the top left hand corner of my video screen, which said "meeting info" or "meeting details" or something like that. Clicking on it would show the name of the meeting and also allow me to invite people to join.

But after the latest update of the app (I am using Windows 11) this icon seems to have disappeared, and I simply have the words "Zoom workplace" instead.

Does anyone know how to get this top left hand corner info icon back? It was very useful!

Thanks 

John

How do I add/secure a person as an alternate host in Pro Plan - - if it can be done?

What are the specific steps to do so.

Do I have to redo this for every Zoom meeting I run, even if the same person is tha laternate host?

Is there a fee for such [and is it a one-time fee or must it be paid every time I run a Zoom meeting]?

I'm attempting to retrieve several old recordings that one of my students forgot to download. The recordings were done in late May and June. Of course they aren't in my account any longer, but are they still archived by Zoom somewhere? If so, how do I make contact to get them? Thanks.

Hey, does anybody know how to customize/remove the icons for the controls at the bottom of the screen? Not all of them. I'd just like to remove the ones I don't use, so that I can make my screen smaller & still see the controls that I actually use.

Hi, i joined a meeting via a link that was sent to me by the host. When the meeting started i pressed the "record" button and the program asked the host to give his permission. The host gave it but when the meeting endedand the program closed, i didn't find the video in the selected folder. I didn't press the "Stop recording" button when the meeting ended. Is there a way to find the video or it was never recorded?

Quando eu colocava pra gravar, quando eu abria o vídeo da gravação, no canto da tela aparecia o horário, se era 13h00, aparecia 13h00 e ia mudando tipo um relógio. Mas agora eu fui ver uma gravação da semana passada, e esse “reloginho” não aparece mais na gravação. Queria saber se teria como a gente voltar essa configuração pro relógio aparecer no vídeo gravado.

Recently (since 2023ish) I noticed I had not had the ability to copy and paste chat text from a webinar. As a Host or Co-Host, I could do this previously, but now it no longer allows me to copy from a webinar chat- even as a Host or Co-Host. I have checked my setting based on recommendations in prior posts with this issue and all my settings should allow me to copy from webinar chats. I was never nor currently the webinar creator, just a host. Is this a glitch or has Zoom changed something?