Hi,

I have been so frustrated! I uploaded some new images into my Zoom settings and changed my background image to a new one. The problem is that even after making this change, the old image is still the one showing up in my background. 

Why is this happening? I made the change, why is my change not taking effect, but holding on to the old image?

I tried going back into my settings multiple times to make sure I clicked on the new image I wanted, but it is not registering the change whenever I go to a Zoom meeting.

I hope someone can help me with this, because I don't know what else to do! This seems like a simple enough change to make, yet it is not working.

I followed the suggestions provided by zoom.  I uninstalled and reinstalled the latest version.  That did not solve the problem. I am using a Lenovo X1 Carbon.  My computer consultant helped me go to the advanced video feature in zoom and disable the hardware acceleration feature.  Thus far I have had several zoom meetings without interruption.   Perhaps this will help others on this chat.

Recently a change was made to auto-lower raised hands when people stop talking. This is not working and we use the RAISED HAND for stand-ups and stand-downs to show who hasn't gone yet. Now, the system keeps lowering hands because someone may comment on another persons update and the system thinks that person is done talking. It's really annoying and not helpful.

When in a meeting, I sometimes need to share a screen or photo from my phone or tablet. In order to do so, I have to manually look up and type the meeting ID and password, even though I am in a meeting and my phone shows the banner (to transfer) in the app. 

It would be very helpful to be able to just share from my phone to an active meeting, without having to switch devices or manually type all of the information in. 

I have a Pro Account! I have had 5 people complain to me (out of 20) that they were waiting in the waiting room for my meeting and I am not getting notified that they are there and as a result they waited 15 minutes and then left never getting into the meeting. I got notified for the other 15 people who successfully came into the meeting but the other 5 were stranded.  I checked all of my settings and they all seem reasonable as to letting people in the room and asking for notification when someone is in the waiting room.  How does this happen?

I have tried everything. Restarting it, reinstalling it, checking permissions, making sure no other apps are using the webcam, making sure it's up to date. The mic works fine, and the video works everywhere else but Zoom.

I have a Pro, with an M2 Pro chip, and it's running on Sequoia 15.5. I thought I'd be able to get connected with an agent to help, but Zoom so kindly put their live chat feature behind a paywall. Is there anyone who experienced this problem too?

I was recording a session and paused at the end. I forgot I had payed (or stopped) and went to do this again, and it re started, so again I paused. In this process when the file converted it only gave me the 3 second second recording and not the main recording. Im on free zoom, does anyone know how to find the first section of the recording?

Posting here because this stupid company only offers customer support to paying customers which is f***ing ridiculous. I paid $120 dollars for a lesson that I wanted to record to watch back later. When I was in the meeting I hit record, the organizer was sharing their screen and I saw them click accept. So I figured it was recording. But apparently, Zoom thought it was a good idea to make you have to click record again which makes no f***ing sense. I checked my account and the recording isn't there. I know for a fact Zoom is storing these meetings somewhere within their own cloud even though it won't be in my account. Does anyone know how I can contact them to request the recording even though I'm on a free account? 

This has happened several times to me, but only under the following circumstances.

I am on a one-to-one call; I am not the organizer of the call.

I am using Zoom Workplace.

I connect from my Mac Mini and I am running OS Sonoma 14.4.1.

I am using an external microphone and my internal speakers.

During the call my external microphone will turn off because my iPhone 15 pro max has grabbed the setting.

I have had the iPhone ask me if I want to connect and I have always answered disconnect.

It still grabs the microphone, and when it does, I can't be heard by the organizer.

I have finally had to turn OFF my iPhone during these calls.

I'm sure it's a setting but I am not sure whether it's on the Mac Mini or my iPhone.  Also, so far, this is the only meeting where I have had this problem.

Does anyone know what the solution is?