Hi, I have been recording audio from zoom meetings to the cloud for quite a while and have never had this happen until now. With one recording, all participants' audio recordings were garbled and even had parts dropped out. I listened to the conversation live, and there were no issues. The issue occurred with all participants, though at different places in the recording. I would really like to avoid this in the future, as it makes the recording useless. I have checked my settings and they seem fine and have worked fine in the past. Has anyone else encountered this? Any ideas on how to prevent it?

I use a GoPro Hero 13 Black (set to 5.3K resolution at 60fps) connected to my MacBook Pro through an HDMI Video Capture dongle (USB 3.0).  My recordings come out at around 1760x900 but, despite having all HD settings enabled both in the website settings and the desktop app, the files are extremely compressed: the image appears choppy and the audio quality is low.

Could you please advise if there’s a way to improve recording quality (less compression, clearer audio/video) on my current plan? Is true 1080p (or better) recording with higher-quality encoding available, and if so, under which plan or settings? I have a paid subscription.

I have viewed several videos with this question and they all point to accessing my audio profile under settings. I don't see/have it. Only options I appear to have are Telephone audio and Computer audio. That's the extent of my audio settings. Right now when we livestream, the music is choppy and/or nonexistent. The regular voice audio streams very well. 

What might be the issue and how can it be fixed if I cannot access an expanded audio profile? I have clicked my picture, gone to settings as instructed, but do not see what the instructors are pointing to.

since I think 2 or 3 updates ago, zoom workplace keeps freezing my camera in the middle of a meeting, and then progressively getting more and more locked up until eventually it crashes. possibly happens sooner if i screen share, but haven't actually measured.

i dont get any error codes. nothing else crashes.
i use zoom with clients for work so this is very frustrating.

Running into an issue trying to get Zoom setup to work with Intune. I have Zoom Workplace for Intune setup and the enterprise app setup for it as well. I also have an app protection policy setup that requires the use of a managed browser. The initial Zoom for Intune sign in appears to succeed without issue however it then asks for a second sign in. This sign in shows up as "Zoom Social Login" in Entra Logs. The issue is that this sign in tries to use Safari on iOS for the sign in which is not a managed app and fails the sign in due to the App Protection Policy. 

Has anyone else run into this and found a way past it without allowing sign in from any browser?

We did try changing the default browser, but that does not seem to change the sign in browser.

A few weeks ago I started getting “Your internet connection is unstable” messages during meetings, and it was true – I froze momentarily for others and they froze for me.

So I called the cable company and a tech support rep said he saw the problem, could fix it remotely, and did. Only it happened again. So I called again and the rep said I needed to replace my modem. So I did and it happened again. So I called again and they sent someone out, who said the coax cable had degraded and he replaced it. And it happened again.

So I made a fourth service request and the guy replaced the new modem with a newer modem. And it happened again.

I’m at my wit’s end; at this point, I can’t believe the problem is the cable connection. But what else could it be?

I use Windows 11 with a new Dell laptop and a single wired connection to the net; I always reboot my laptop, modem and router (though the latter doesn’t play a role) before each Zoom session; I’m always Host or Co-Host and sometimes use ScreenShare but sometimes don’t and always have the problem, whether I’m using audio/video or not; the problem usually lasts just a few seconds (but is very disruptive); I don’t use high resolution; I update Zoom weekly; Speedtest – DL 370, UL 23, Ping 12/27/9.