Hello, I recently bought a new Dell G15. I play weekly Dungeons and Dragons via Zoom where the host shares music with us. I can hear everyone speaking, but cannot hear the music. Everyone else can hear the music perfectly. I can only hear their voices. Someone other than host tried sharing music. Everyone else could hear it except me. I can hear my friends voices perfectly fine. It is as though some setting is automatically muting the music.

This happens when I use the base speakers and microphone on the laptop, or when I use a Snowball external microphone and headphones, or when I use airpods. Any combination of base system, headphones, external microphone, I can hear my friends' voices but cannot hear the music. 

Yes, I have made sure to select the correct output speaker and input headphones, in both desktop client settings and in the actual meetings. No combination of selected speaker (Speakers Realtek Audio, Same as System Speakers Realtek Audio, or Headphones) and selected Microphone (Microphone Array AMD Audio Device, Same as System Microphone Array AMD Audio Device, or Blue Snowball) allows me to hear the shared music. SOMETIMES I hear it for a moment when I connect. Then it is automatically muted by something.

Yes, I have set Audio Profile -> Background noise suppression to "low".

To be clear, I am not trying to share my audio. I cannot hear when others share music. I can hear their voices, but not the music.

Surely there is some setting that is automatically detecting and muting the music? Does anyone with a Dell G15 have issues with music on zoom? In System -> Sound -> Volume Mixer I also select the correct output device (Headphones usually) and input device (external Snowball microphone usually). 

Also important is, when I play my OWN music on my laptop while in a Zoom meeting, it is garbled and choppy and extremely distorted. For example, trying to play Spotify or Youtube through my headphones to create my own background music for the Dungeons and Dragons. I can barely hear it even when I mess around with app volumes in the Volume Mixer. This only happens while in a Zoom Meeting. 

Thanks for the read and for any help. I am at a loss. Clearly I am missing some Zoom or Dell AI-noise cancelling setting. The speakers and headset both work fine for music, video games, everything else. Just can't hear shared music or play my own background music while in a Zoom meeting.

Instead of having different binary packages for each supported distribution, it would be great to have an official AppImage compatible with all of them. This would solve possible problems with the current packages as, for example, the missing dependencies of the current .deb Debian package in Debian Sid.

For your reference, there's an unofficial AppImage in https://github.com/probonopd/Zoom.AppImage.

Thanks!

I was not the meeting host, but the recording link was shared with me to download it for offline use. Somehow, I missed downloading it, and yesterday the host had permanently deleted the recording from their Zoom account. I have the meeting link. Can Zoom recover it and share the recording with me? It was a very important meeting. I request that Zoom Team resolve this.