Hi, I run fitness classes through zoom and just this week no one has been able to hear my background music during the sessions. I DONT WANT to supress background noise. Is there a way to do that? I have been using zoom for 2 years and only this week I have encountered problems. I downloaded the latest update this week which I thought was the problem but when I downloaded the previous version which I knew used to work - it doesnt work now.  Please  help technical support. 

For 3 years I have been teaching fitness classes and doing one-on-one fitness sessions with clients...I always have music playing...today, my clients could only hear me and no music...I also have also played videos for class they cannot hear them either ...did something change. Thank you Terrie

I teach an online fitness class. Have successfully mixed my external microphone and shared computer sound for 3 years. Had to buy a new PC this month, Dell Inspiron laptop running Windows 11. Got an interface box Focusrite 2i2 to connect my microphone to my PC, as my old set up with a mixer and line-in through the head phone jack would not work with the new computer. 

All runs great until about 10 minutes of the class then the microphone turns off and I get a message on Zoom that says, "microphone not detected, please reconnect."  I open audio settings, click off of the Microphone setting, then click back to it and the mike works again. Then it all happens again in another ten minutes. And on and on.

I've searched the interwebs high and low for some answer to this. So far nothing has worked. Thanks for any help!

Hey guys and girls

weve been having some nightmare issues with our fitness class streams.. At random times throughout the class the music would go from perfect digital quality to suddenly sound like it’s muffled and underwater distorted. We have all of the audio setting set perfectly for optimum sound as well so we know it’s not a settings issue and must be hardware (we think!). 

So we’ve tried to go through a process of elimination to work out what the problem is.. So we’ve switched the camera to something a lot simpler (we were using a go pro and running it through a piece of hardware called a  black magic to covert the video file) and it has seemingly helped the distortion issue greatly but it still goes horrible at about the 40 minute mark of every class (which is a lot better than what it was with the other camera). So it makes me think that it may be a file size issue? Is there a limit with the size of the file you can push through zoom? Ie does the size of the broadcast you are trying to send through affect the quality or put stress on the steam? And does the loudness of the music / microphone affect the size of a file?
You will see as per the screenshot that the average file size for our sessions is 1.3gb…
Thanks for any light you may be able to shed guys.

Dave

Hi there - I just signed up with ARKETA  and recording my life classes to store on my on line portal on demand classes - 

OMG IT LOOKS AWFUL! Like underwater - Only computer sound - still underwater - and I dont want my client in the video - just my screen -

help!

HI there, I've been teaching online fitness over ZOOM since March 2020.  In 2023 crackling began in my classes (which I can hear and become aware of when I listen to the recording).  I set myself up with mixer/wireless headset in 2021 and had zero sound issues for two years.  All the settings were made as per an expert and were flawless.  Now, like forexample tonight, the 5:15 pm class is perfection, no crackling.  The 6:00 pm yoga class begins crackling at minute 14 and continues for the rest of the 45 minute class.

I have had my audio drivers reinstalled twice  -i use realtek audio

I have used different web browsers as recommended (Chrome, etc.)

I have bought new wireless headset and new mixer 

I have changed volume levels.

I have read several community discussions about changing settings and have tried pretty much everything.  It's so random.

Does anyone have help?  Anything to suggest?

Hello, I just wanted to give a solution that worked for me after I had zero luck hearing back from Zoom and none of the previous solutions in the community worked.  I have been teaching yoga on zoom for 3 years and never had a problem until my last few sessions where my clients were hearing my music cutting out (I play it live from a Bose speaker in the room) while I'm talking or even cutting out when only the music is playing.  I am on a Mac with Monterey 12.6.2 - but it had nothing to do with the laptop, it is in the Zoom setting and I want to share my solution in case anyone else has this issue....   GO TO  ZOOM  / PREFERENCES / AUDIO / AUDIO PROFILE/ click on Zoom optimized audio   BUT MOST IMPORTANT...  Background Noise Suppression - CHECK THE  MEDIUM BOX - and WALA!!! You can test the speaker and this worked perfectly for me, I do NOT have Original sound checked.  Hope this works for you if you experience the same problem.

I have been using Zoom  with a windows 10 computer and have had very little audio issues.  I purchased a  Hp windows 11 computer and after changing some communications settings got it working with zoom and good audio back in May.  I tried again this week and I am right back to square one with bad audio.  I am able to hear the Voices on songs although not clear, but no instrumentation.  i have original sound for musicians on and the exact same setting I had In May, and yet nothing seems to be clearing up the sound.  It is similar to when the communications settings in Windows 11 was blocking the back round noise at 80% but I have that set to None and still getting poor audio.  So frustrated.  I tried going back to an older version of Zoom ( that I had in May) no help, I have set it up exactly how I had it in May when it worked and nothing, there has got to be a setting somewhere that is not allowing backround noise, but I can not find it. I do know that windows has also updated but didn't try going back.

I am teaching yoga/fitness classes hybrid and we used to be able to share the music and microphone over to Zoom meeting with a balanced volume where participants could hear really well. Now, something has changed and they are not able to hear the music well. It is very choppy. Is this a new Zoom update that has caused this? Can you please tell me the best way to do this? We have a Soundcraft Notepad 5 mixer and Rode Wireless GO ll Microphone and plug that into the computer for classes. Any other suggestions would be great. Again, the goal is for the student to hear the music and our voice at the same time clearly. Maybe it's a setting, I'm not sure but it used to work and now it does not.