HI there, I've been teaching online fitness over ZOOM since March 2020.  In 2023 crackling began in my classes (which I can hear and become aware of when I listen to the recording).  I set myself up with mixer/wireless headset in 2021 and had zero sound issues for two years.  All the settings were made as per an expert and were flawless.  Now, like forexample tonight, the 5:15 pm class is perfection, no crackling.  The 6:00 pm yoga class begins crackling at minute 14 and continues for the rest of the 45 minute class.

I have had my audio drivers reinstalled twice  -i use realtek audio

I have used different web browsers as recommended (Chrome, etc.)

I have bought new wireless headset and new mixer 

I have changed volume levels.

I have read several community discussions about changing settings and have tried pretty much everything.  It's so random.

Does anyone have help?  Anything to suggest?

Hello, I just wanted to give a solution that worked for me after I had zero luck hearing back from Zoom and none of the previous solutions in the community worked.  I have been teaching yoga on zoom for 3 years and never had a problem until my last few sessions where my clients were hearing my music cutting out (I play it live from a Bose speaker in the room) while I'm talking or even cutting out when only the music is playing.  I am on a Mac with Monterey 12.6.2 - but it had nothing to do with the laptop, it is in the Zoom setting and I want to share my solution in case anyone else has this issue....   GO TO  ZOOM  / PREFERENCES / AUDIO / AUDIO PROFILE/ click on Zoom optimized audio   BUT MOST IMPORTANT...  Background Noise Suppression - CHECK THE  MEDIUM BOX - and WALA!!! You can test the speaker and this worked perfectly for me, I do NOT have Original sound checked.  Hope this works for you if you experience the same problem.

I have been using Zoom  with a windows 10 computer and have had very little audio issues.  I purchased a  Hp windows 11 computer and after changing some communications settings got it working with zoom and good audio back in May.  I tried again this week and I am right back to square one with bad audio.  I am able to hear the Voices on songs although not clear, but no instrumentation.  i have original sound for musicians on and the exact same setting I had In May, and yet nothing seems to be clearing up the sound.  It is similar to when the communications settings in Windows 11 was blocking the back round noise at 80% but I have that set to None and still getting poor audio.  So frustrated.  I tried going back to an older version of Zoom ( that I had in May) no help, I have set it up exactly how I had it in May when it worked and nothing, there has got to be a setting somewhere that is not allowing backround noise, but I can not find it. I do know that windows has also updated but didn't try going back.

I am teaching yoga/fitness classes hybrid and we used to be able to share the music and microphone over to Zoom meeting with a balanced volume where participants could hear really well. Now, something has changed and they are not able to hear the music well. It is very choppy. Is this a new Zoom update that has caused this? Can you please tell me the best way to do this? We have a Soundcraft Notepad 5 mixer and Rode Wireless GO ll Microphone and plug that into the computer for classes. Any other suggestions would be great. Again, the goal is for the student to hear the music and our voice at the same time clearly. Maybe it's a setting, I'm not sure but it used to work and now it does not.

Hello,

I teach a fitness class and have been using I tunes through my laptop. The music quality is ok but it’s hard to control the music through the laptop as I’m teaching. If I want to change a song I have to go back to the pc and scroll and share again,Is there anyway I can use and external speaker that doesn’t have a delay? 
I think I’m the only one using ITunes anymore lol.

Thanks 😊

I installed ZOOM Workplace yesterday after the old version of ZOOM I had wouldn't load. In that version I was able to use the Share Screen option, choose Advanced, and then Share Computer Audio. I teach a weekly fitness class and need to share my audio with the participants.

I am using the Desktop Client version. I've chatted with a support 'bot', and read through all of the articles suggested. I also went to YouTube to see whether I could find a solution. Everything pointed to using the Share Screen option, but I also looked at sharing computer audio without sharing the screen, but there didn't seem to be a good solution there.

With the new version, I don't seem to have that option as there is no Share Screen icon on the meeting toolbar.

Is there another way to do this on Workplace? If not, is there another version of ZOOM I should install.

Thanks in advance for your help.

My Zoom microphone has been acting up for the past two days. The day before yesterday, it didn’t work at all, then it suddenly started working yesterday, but today it's not working again. Even when I try joining the Zoom call by phone, the microphone still doesn’t work. I also tried changing to different microphone but still same problem exist.