Dear Zoom Team,

Hello! I encountered an issue when sharing my screen with students: I cannot see the "Remote Control" button. I have already checked my account settings to ensure that the "Remote Control" feature is enabled, reinstalled, and updated the Zoom application, but the problem persists.

Interestingly, on one occasion, when my friend shared her screen and the "Remote Control" button appeared on her Zoom interface, she granted me control. After switching to my screen, the button appeared, and I could use the feature. However, it seems that this functionality only becomes available to me when the other person already has the "Remote Control" feature enabled. I cannot activate it directly myself.

After ending the call, I tried another video call with the same friend, shared my screen again, and noticed that the "Remote Control" button was missing once more.

Could you please investigate this issue and help resolve it? I would greatly appreciate your assistance.

I have a Pro Account:

I run a staffing agency, and I use zoom to for my clients to interviews my candidates.  However, if I book two different meetings at the same time, it won't allow it.  Now, I am not in these meetings but am the host for both.  Any solutions to be able to do this? 

Hi, when I try to share a document during a Zoom meeting on my mac (Sequoia 15.1.1.) I do not see a preview. I do not even see the name of many of the documents or windows. Zoom has full disk access, so it is not that the problem. Any idea what is going on? Is it a bug by chance in the code of Zoom?

Hi Team,

I’m Darshan Hiranandani, experiencing an issue with Zoom on my MacBook and iPhone. Every time I click on a Zoom meeting link on my MacBook, an installer package for Zoom automatically downloads, even though I already have the Zoom app installed. This doesn't happen on my iPhone, and I don't see an option to cancel or refuse the download.

It’s quite frustrating because if I join multiple meetings in a day, the installer packages pile up in my downloads folder. Has anyone else experienced this? How can I stop these automatic downloads from occurring?

I’d appreciate any suggestions or solutions!

Thanks!

Regards

Darshan Hiranandani

Hello, I have a problem when using my lavalier microphone (Dji Mic Mini) connected via USB-C to my Samsung Galaxy S21. My Audio microphone does not work in video conference (Google Meet, Microsoft Teams, Zoom). But, it works when I use the voice recorder or video. Can you please provide me with a solution? Thank you, Best regards,

I have tried what seems like a 100 different setups. What I want to be able to do is us my Guitar Audio App (Logic Pro X or Any guitar audio Plugin) and be able to play and have it go out to the others on the Zoom call - any time I try this - it is never captured in the recordings, or heard by thew others on the zoom.

I am using a Shure M7 USB-C audio mic - and the guitar is plugged into a Scarlet 212 USB-C audio interface - the same interface where I have my speakers.

The MIC and Speakers work FLAWLESS in any Zoom call - try and play anything through the plugin and you NEVER hear the 2nd audio (Guitar)

Help! Please and Thank you!!

The question concerns the Zoom mobile app. During a conference, the organizer sent several documents to the chat for uploading. When clicking on a document, a green check mark appeared in the document status, which could look like "successfully uploaded". After the conference ended, it turned out that the documents were not uploaded to my mobile device. How can I find out where these files are and how to upload the files correctly through the conference chat?
Device type: Samsung Galaxy Tab A7 Lite
Zoom version: 6.2.11.25892

Hey everyone 

I've replaced phone and earphones. And recently got problem with earphones 

I can hear everyone at the meeting, they can hear me. But through phone. My earphones shows as connected it can play music or calls. But it doesn't work during meeting.

I so connect same way as before, even tried past earphones, but nothing works.

Tried to reinstall zoom few times. Same with earphones, but problem stays the same. Leave and join meeting obviously also.

Could you guys please help what else could I do to make it work? I'm new to this and deeply confused, support chat seems not available for me.

Many thanks in advance for your help.