I have a Mac user that has recently started to experience a system slowdown to the point of freezing when sharing their screen in Zoom.  The user said that it only happens when sharing their screen in Zoom & that the rest of the time their system performs just fine.  We've already tried a general uninstall/reinstall of Zoom and checking for updates with the reinstall, and the user's tried unchecking the advanced share screen setting: "User hardware acceleration to optimize video sharing". 

I've read in forum posts that potentially checking the advanced share screen setting "Use TCP connection for screen sharing" is helpful, but I'm not sure what, if any, downsides that could cause. 

We've also reset the user's NVRAM.  

Does anyone have any other ideas that we could try to speed up the user's experience of Zoom while sharing their screen?  I'm including the system specs below.

System info:

MacBook Pro (15-inch, 2018)

Processor Speed: 2.30 GHz

Processor Type: 8-Core Intel Core i9

RAM: 32.0 GB

OS: Monterey 12.6.1

In addition to the 9 default interpretation languages I have added a 5 additional languages in my advanced account settings. Unfortunately, I am still not seeing the additional language options when trying to schedule a new meeting and set up the individual interpreters. 

Dear Zoom Team,

Hello! I encountered an issue when sharing my screen with students: I cannot see the "Remote Control" button. I have already checked my account settings to ensure that the "Remote Control" feature is enabled, reinstalled, and updated the Zoom application, but the problem persists.

Interestingly, on one occasion, when my friend shared her screen and the "Remote Control" button appeared on her Zoom interface, she granted me control. After switching to my screen, the button appeared, and I could use the feature. However, it seems that this functionality only becomes available to me when the other person already has the "Remote Control" feature enabled. I cannot activate it directly myself.

After ending the call, I tried another video call with the same friend, shared my screen again, and noticed that the "Remote Control" button was missing once more.

Could you please investigate this issue and help resolve it? I would greatly appreciate your assistance.

I have a Pro Account:

I run a staffing agency, and I use zoom to for my clients to interviews my candidates.  However, if I book two different meetings at the same time, it won't allow it.  Now, I am not in these meetings but am the host for both.  Any solutions to be able to do this? 

Hi, when I try to share a document during a Zoom meeting on my mac (Sequoia 15.1.1.) I do not see a preview. I do not even see the name of many of the documents or windows. Zoom has full disk access, so it is not that the problem. Any idea what is going on? Is it a bug by chance in the code of Zoom?

Hi Team,

I’m Darshan Hiranandani, experiencing an issue with Zoom on my MacBook and iPhone. Every time I click on a Zoom meeting link on my MacBook, an installer package for Zoom automatically downloads, even though I already have the Zoom app installed. This doesn't happen on my iPhone, and I don't see an option to cancel or refuse the download.

It’s quite frustrating because if I join multiple meetings in a day, the installer packages pile up in my downloads folder. Has anyone else experienced this? How can I stop these automatic downloads from occurring?

I’d appreciate any suggestions or solutions!

Thanks!

Regards

Darshan Hiranandani

Hello, I have a problem when using my lavalier microphone (Dji Mic Mini) connected via USB-C to my Samsung Galaxy S21. My Audio microphone does not work in video conference (Google Meet, Microsoft Teams, Zoom). But, it works when I use the voice recorder or video. Can you please provide me with a solution? Thank you, Best regards,