My Zoom version is 6.1.6 (43767), used on a windows desktop 64-bit operating system, x64-based processor, Intel(R) Core (TM) i5-7400 CPU @ 3.00GHz 3.00 GHz.

I use the desktop app : Zoom Workplace

Everything worked fine until I was forced to update my Zoom desktop app to 6.1.6. 10 days ago.

The problem is:

While sharing a power point presentation (slide show) with students, if I play an audio file inserted in that presentation, the students can’t hear a thing.

I can hear the audio document although the volume appears down.

Students can still hear me talk and I can hear them.

The situation is the same on one screen or extended screen.

Surprisingly, a small number of ppt presentation work fine but the majority don’t.

I use the same software (MS ppt) and the audio files are all mp3 format.

So, I can’t understand why that is happening (sound being shared in some ppt documents and not in others)

Again, this issue only started recently with the Zoom version v6.1.6.

Yes, I am sharing the sound correctly, so 2 of the links below provided as support are of little help to me.

Anyone else with similar pb who was able to find a successful fix ?

Thanks for sharing.

Here are the links already suggested.

 https://support.zoom.com/hc?id=zm_kb&sysparm_article=KB0065146

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057913 and https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063608

I am the host of the meetings, and with some of my students it happens that their camera is functioning in the main room, but as soon they enter the Breakout room their camera switches off and only a black screen is show. Back in the main room their camera is on again (but sometimes not even).
And it happens sometimes the other way around: the camera works in the breakout room, but when being back in the main room the camera is off/black. 

Anyone an idea what is going wrong and how to solve this?

Why can't we just close Zoom with one click, like 90% of the other Windows applications?

Why do I have to click a bunch of tiny icons a bunch of extra times to exit Zoom for real?

What benefit does this give to the user?

And no, checking the option to not minimize when exiting doesn't work.  Some product manager at Zoom decided they need to make everyone leave their app open as long as possible, as often as possible.  It's disgusting

Hello everyone, sorry for my English but I use the translator. I hope to explain myself better.
I wanted to understand something technical. If multiple attendees open their microphones and clap their hands during a meeting, how many of those claps will they actually hear?

I thank you in advance.

I am experiencing an issue with audio during Zoom meetings

While other participants can hear each other, I am unable to hear any sound.

This issue persists despite trying the following troubleshooting steps:

- Ensuring my audio is not muted.
- Testing my speaker in the Zoom settings.
- Verifying that my device's audio works with other applications.
- Restarting both Zoom and my device.

Could you please assist me in resolving this issue?

Thank you for your support.

I have Logitech, Inc. C920 HD Pro Webcam which was working fine with Zoom and Linux Mint 21. After upgrading to Linux Mint 22 my microphone started acting up. The sound is garbled so bad that you can't understand what I am talking. The webcam works just fine with Skype for Linux and some other apps that are using it. 

I tried troubleshooting the issue myself - uninstalling Zoom, installing the latest version, and trying it again. Nothing helped so far. Does anyone have an idea how can I fix the issue? Thanks!

Here's some additional info:

$ uname -a
Linux xxx 6.8.0-51-generic #52-Ubuntu SMP PREEMPT_DYNAMIC Thu Dec 5 13:09:44 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux

$ cat /etc/*release
DISTRIB_ID=LinuxMint
DISTRIB_RELEASE=22
DISTRIB_CODENAME=wilma
DISTRIB_DESCRIPTION="Linux Mint 22 Wilma"
NAME="Linux Mint"
VERSION="22 (Wilma)"
ID=linuxmint
ID_LIKE="ubuntu debian"
PRETTY_NAME="Linux Mint 22"
VERSION_ID="22"
HOME_URL="https://www.linuxmint.com/"
SUPPORT_URL="https://forums.linuxmint.com/"
BUG_REPORT_URL="http://linuxmint-troubleshooting-guide.readthedocs.io/en/latest/"
PRIVACY_POLICY_URL="https://www.linuxmint.com/"
VERSION_CODENAME=wilma
UBUNTU_CODENAME=noble

$ dpkg -l | grep zoom
ii zoom 6.2.6.2503 amd64 Zoom Cloud Meetings

BTW, it is not helping that:
1. Zoom doesn't have much info about Linux in their troubleshooting guides

2. The Zoom app on Linux doesn't have the option to test the microphone