Hi everyone,

I recently had an unknown person join my personal meeting link even though I didn't create or set up a call during that time. I'm concerned that someone else might be using my Zoom account.

Has anyone else experienced something similar, or could there be another explanation for this?

Thanks!

I just wrapped up a meeting that I had recorded to my computer. After the meeting I got a pop up bubble that the meeting was being downloaded/converted. It got about 50% of the way through and then all of a sudden the open windows cleared and nothing was happening. Nothing is saved under computer or cloud recordings, and I can't find that pop up that was tracking the conversion/downloading. Does this mean the recording isn't saved anywhere? I am thinking my laptop is too old so although the download/conversion started it couldn't finish. Any insight?

How can I optimally record in-person conference presentations with Zoom? We need to record the sessions to be shared post-conference.`

1. How do I use screen share to view the room + record? Do I need an external camera? What is the optimal mic setup for individual speakers + a panel of speakers, and how do I connect the audio for the best quality audio + video?

2. What else is required/how does the configuration change if I also live stream the sessions?

Thank you.

CE

I have been trying, without success, to install the Desktop client on my Windows 10 PC.

This had been working well until last night, when the client informed me I needed to update to the latest version.

I tried this, but the installation failed.

Since then I have completely uninstalled the app, downloaded the new version from Zoom site and tried to install again.

The installation fails during the initialisation stage. It never starts the installation itself. The progress bar gets to about 50% and then the initialisation window just disappears. I have tried various things, clearing cache and cookies, turning off account protection, running as administrator but all to no avail.

Has anyone any new ideas that might help me, please?

This happens way too often. I'll sit down to begin hosting a recurring meeting and it is GONE. Disappeared from my schedule. It happens every few months, randomly - never the same meeting.  This time, the meeting doesn't even appear in "previous" meetings.  Now, I have to inconvenience my clients once again and set them up with a new meeting id and password.  WHY DOES THIS HAPPEN AND WHY DOESN'T ZOOM FIX IT??? Clearly, I am not the only one that this happens to. Please fix it. 

1.How do you Invite new members to a meeting invite without it updating everyone attending (i.e those who have already accepted. I will be inviting attendees over a few weeks after speaking to them.

2. How do you keep all attendees private in the meeting invite (I.e. no one can see who else is attending except the host)?

It is fine in the meeting itself to see their names but I do not wish for everyone to be able to see everyone’s email addresses as this is a privacy issue. Thanks

We had a meeting yesterday that required registration. I want to download the CSV of registrants.

It's not letting me.  It instead creates 4 test names and only imports them.  Why?

Here is a screen share of what's going on:

https://www.loom.com/share/a236e9d848d14fd79a66ccbdf7099484?sid=376f29d6-246e-46aa-b7e4-6ff58d4974cd