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Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Known Issue: Zoom is aware of Scheduling issues related to Microsoft Azure, but is not directly impacted and your previously scheduled meetings and webinars are still available:
Join a Meeting here: https://zoom.us/join
Steps to join or launch a new meeting:
1) Login to your Zoom Account
2a) From the Zoom client, Select Profile, then Meetings or Webinars
2b) From the Web, Select 'Meetings' to see your scheduled events
3) Locate upcoming meeting, select 'Start", copy and provide the meeting ID to meeting participants, or schedule a new meeting.
Please refer to the Zoom Status Page for the latest information.
Zoom Meetings are a simplified video conferencing solution for an optimized virtual meeting experience. Explore the Zoom Community's Recent Activity below to join the Meetings conversation and connect with other members. If you're still looking for support, browse our Zoom Meetings support articles or start a new discussion below!
Our zoom account has been hacked. I have spoken to 17 people at zoom over 48 hours on a continuous loop of new tickets, new people, multiple trust and safety report, more tickets. Zoom just close the tickets so I cannot escalate them. I am at a loss of what to do and am now resorting to making this public via every public channel that I can. I am stuck in an eternal loop of hell. Can anyone help??
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I have same problem. Also new PC . Can't open Power Point as Virtual Background. Use the latest update for Zoom and Microsoft Office 365.
Need help please?
Our audio options are set for computer and telephone, but no phone numbers appear in the meeting invitation. This is true for both out meetings account and our webinar account. Is anyone else experiencing this? If so, how did you correct this? Thanks.
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I'm having trouble hearing audio in videos shared in Zoom Meetings. I have an Acer Nitro V15 notebook, model ANV15 - 51 - 58AZ, Windows 11, using Zoom Workplace version 6.4.12. However, this problem with the audio has been happening for several versions now. The problem is when someone shares a video on Zoom and it has audio, the music contained in the video is automatically cancelled, as if it were noise cancellation. Only the voice contained in the video, whether spoken or sung, that can be heard. I've already checked audio processing settings on my notebook, and removed them all, but the problem continues. I updated zoom to the latest version, tested previous versions, but nothing changed. I looked here on the forum and saw that in one case they asked the host to remove the noise cancellation option in the audio settings if it had it. I made this modification, but I still have the problem. I've also heard from some friends who use Zoom that this problem happened specifically on other notebook models like mine. But i have a feeling this might be a specific configuration in the notebook that I may not have encountered yet. Could anyone help me figure out how to fix this?
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On Monday 29th September 2025, at least five institutions in Finland, as well as some institutions in Norway and Iceland have faced "Warning. The instructors email is invalid(2216). Error Code 2216 - int_edu_{institution specific numbers}" when trying to access Zoom via Moodle LMS as the Moodle instructor role user. This prevents instructors, typically university teachers using Zoom the way they are used to. In addition to this, institution admins are facing "Sorry, your session was expired. Please refresh the page or login again." when trying to configure LTI Pro settings, which are unexpectedly empty. No problems on Friday 26th September 2025. The issue started on Monday or during the weekend. Norway and Iceland reports mention this error occurring also in Canvas LMS integrations. However, there are institutions who use Zoom LTI Pro and Moodle LMS who are not affected by this issue. We have checked that Moodle site > Site administration > Plugins > Activity modules > External tool > Manage tools > Zoom LTI Pro tool > Edit > Privacy setting > "Share launcher's email with tool" is enabled. We contacted the Zoom Support and based on their advise we have checked or tried the following: Institutions are now looking into possible problems that may be caused when reinstalling LTI Pro, such as links no longer working in Moodle after the operation, before reinstallation. Has anyone else had this issue outside the Nordics? Does anyone know how to fix this? UPDATE: The issue was solved on the 1st of October, 2025. The resolution can be found in the comments.
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Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month. Check out the full lineup here: For more events, including live and on-demand training, visit our Customer Success Hub. Don’t miss out—reserve your spot and take your Zoom skills to the next level! - Zoom Digital Customer Success 🌟
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Hi there, I am trying to find a way of using different options for waiting rooms for different recurring meetings. I have 2 different recurring meetings, one each for 2 different Coaching programs I am offering. What I am trying to do is finding a way of showing different images in the waiting room of each meeting. I already tried it with groups but can't find a way of assigning a meeting to a group, so that the group settings for the waiting room will be taken. Is there any way of achieving what I am trying to do? My Zoom version is: Zoom Pro, 6.0.11 (35001) Thank you so much for any recommendations! Best, Aurelia
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I have an employee, who is a registered user, consistently get a message that says, "Unable to Join Meeting" with a 13224 error code. What does that mean and how can I resolve that issue?
