We had a meeting that had to be canceled due to the video freezing right before the start of the meeting. I have had this setup for the last two years with no issues. 

I have a Sony a7R V using a USB-C to USB-A cable through a hub with USB-C into my Dell XPS PC. The camera is less than two years old and has a fully charged battery.

To troubleshoot, I made sure Zoom and Sony software were updated. I uninstalled the Sony Imaging Edge software from their site and re-installed Zoom. 

I also tried different USB-C cables, including USB-C to USB-C. I tried different ports on the PC and ensured my Win11 PC was updated.

After trying different settings, when the "USB Connect Mode" comes up on my camera and I select "Remote Shoot," as I've always done, Zoom will only show the Sony Imaging Edge screen and will not display the video output.

I tried the "Live Stream USB" option as a workaround, which immediately works with the 720p/30. So if I get a faster USB 3.2 cable, which I haven't tried, that should work to get the 1080p/30, which we need to display software screens to our clients.

I'm not sure why my Sony and Zoom is not working suddenly. "ILCE-7RM5" comes up other than the "Sony Camera (Imaging Edge)" when I select the "Live Stream USB" option, so I'll use that for now as the 720p/30 seems to work consistently.

Hi there,

Looking for some help in adding the "blur virtual background" effect, it worked previously but now has disappeared. I have updated my zoom (5.7.6 1320) and my computer software on macOS (10.13.6) and restarted my computer several times!

Thank you in advance! 

Need Inactive user report beyond the 6 month default. Obviously data is there, it just seems there's no way to export because of 6 month limit. Even trying to back calendar up to dates I need in 6 month increments doesn't seem to work. Data needed/desired is user last sign in from Aug 1, 2022-Feb 3, 2025. As I said, when paging through the default results, I see the data exists, just not in a time frame that I need it.

I am trying to update to the latest version of Zoom from my old iPad.   After signing in it says I need the update to be 5.12.2 or higher.    When I click update it asks me to download the last compatible version as the latest version is not compatible with this device.   I click Download and get the same message again, and so it repeats.

My iPad is 10.3.3 (14G60)

When I create an invite for my coworkers to have a meeting in our conference room with internal and external employees, the meeting appears on our tablet in the conference room so I just need to hit "join" which has usually just started the meeting on the screen in the conference room but is now giving a message that it is "waiting for the host to join" and will not start the meeting until someone externally logs into the meeting but the original invite was created from the conference room calendar itself so should be the host already. Any ideas what is causing this?