When I am on a Zoom conference call (number of participants does not matter) and I put myself on mute, the audio I hear from other participants starts cutting out. I get 2-3 seconds of audio and then 3-5 seconds of nothing. I also get an "Unstable internet connection" notification at some point. However, as soon as I unmute myself, everything is fine and goes back to normal.

Both my wife and I are on different computers (me a MacBook Pro, she a Windows 10 laptop) and are experiencing this problem. Not using VPN. Makes no difference if I am hardwired or using WiFi.

Seems to be a known issue:

• https://www.reddit.com/r/Zoom/comments/k7cqyw/audio_cutting_out_when_muted/
• https://www.reddit.com/r/Zoom/comments/ipqcsx/audio_cutting_out_followed_by_internet_connection/
• https://www.reddit.com/r/Zoom/comments/ijh2hs/zoom_audio_cuts_out_for_a_second_once_every/

Some people seem to have luck "solving" this problem by using a VPN. I've also tried the noise suppression and signal processing options.

This started recently... like a week ago. I've made no change to my operating system or home network. I have 1 Gig with CenturyLink. Have run speed tests when this happens and have great bandwidth (e.g. 850 down and 960 up).

Help!

Hi there,

My music partner and i have been enjyoing playing together over zoom using live performance audio mode.  We both use audio interfaces and mics during the sessions and all the audio from the mics is transmitting well. However, neither of us is able to hear the other play midi instruments in Logic Pro. In 'original sound for musicians' mode this was not a problem. 

Is there a way to share this audio in live performance mode? 

Thank you for your help!

I had a conference with 20 people, but unfortunately, I couldn't log into Zoom for unknown reasons. When I entered the conference, the participants couldn't hear me, and then they couldn't see me. When I switched my account and logged in under someone else's account, Zoom granted access to audio and video. The device I used to log in is fine, as I constantly work from it in Zoom. What could be the reason for this problem?

We bought the translation service and tested it out with one of our spanish speakers and she was unable to understand what was being translated.  She said it was just random things - as we were testing out it typed up "david bowie" in the bar and we said nothing about David Bowie.  We are not able to test other languages at this time.

I was also under the impression that any attendee would be able to change the captioning to their preferred language, but it will only allow one language to be translated during the meeting which was very disappointing.

I know $5 per month is not a huge amount, but it does not work as advertised.

Hoping someone can shed some light! I am unable to see and generate a registrant report for a Zoom meeting.  When I do a search for the report using the dates, nothing shows up. A separate search using the meeting ID doesn't bring anything up either.

I have a paid enterprise license, registration setting is required and set for automatic approval.

Any help would be greatly appreciated! 

Thanks,