Hi,

Our office is currently experiencing issues with Zoom crashing, with the error message "Your system is running at a lower performance. Please close other applications." We have also checked the Task Manager, and we can see that Zoom only takes up 3% of the CPU and not much RAM.

We have tried:

• Signed out of all Zoom login locations
• Cleared app cache
• Updated app version
• Manually updated Zoom app
• Bios, firmware, and drivers updated
• Optimized startup apps and services
• Disabled zoom hardware acceleration and video enhancement features
• Disabled video preview
• Set default hardware selection for video and audio
• Set compatibility mode to Windows 8 under properties.

Please don't hesitate to let us know if you have any other solutions.

Best regards,

Adrian Rajic

Tech Support - EQT

I have an issue where some users at my org are not able to see participants that are joined to meetings they scheduled. Usually on the client's Home tab you can see your scheduled meetings widget. On the meetings that are underway (or 'started'), you can see small squares with initials for each joined participant. If you click on the card for the meeting, you get a pop up with more details on who is joined to the meeting. The issue is happening on Zoom Workplace version 6.3.56144. Not sure if this is a glitch or just a feature that was removed. Rebooting machines and logging out/ back into Zoom via SSO does not resolve the issue. Has anyone experienced this before?

Hello,

When I receive a invitation for a meeting in Zoom it always shows a wrong place and time, for example I live in London and in the invitation appears Sao Paulo/Brazil. I'm not sure if the problems is related to any settings in my machine or in my zoom settings. Does anyone know why it's happening? Thank you.

Hi, I have a problem with Zoom installed on a laptop with Windows 11 operating system:
When I use Zoom, no sound is produced from the computer's speakers or any other sound means (even though they are connected and working properly and work with all the other applications on the computer).
The speakers do work on zoom when I disable the "let desktop apps access your microphone" option in Windows "privacy and safety settings" of the zoom microphone - but then there is a zoom sound - but the microphone is not active...

It should be noted that when I perform "TEST SPEAKERS AND MIC" - sometimes the test sound is heard for about a second and then disappears (this happens with all possible sound sources on the computer - headphones, built-in speakers, external speakers).

What to do to solve the problem?
I would be happy to get an idea from someone who has experienced the problem

Hi there! 

We've been reading and searching for days for an answer but couldn't find it.
We have a Pro account with 3 licences and 5 Basic users. Each of us runs weekly classes for the public and we were wondering how to navigate correctly without breaking zoom rules. Classes do not overlap.

Is it possible to have the same link for all the classes on the confirmation email to the client?

Is it possible for each of us to use the same link week after week to run a class? (40 minutes for the Basic and unlimited for the licensed)

That would be great otherwise I'll have to add manually a link for every class every day.... or, is there something we missed?? Thank you for your suggestions! 

Every time I talk normal in a meeting Zoom automatically lowers my micro volume to a level I cannot even be heard. I keep having to manually re-adjust the level.  I see some forums suggesting disabling zoom the "automatically adjust microphone volume" setting. But I do not have this setting in my audio tab. Zoom is completely unusable for me at this point. How can I resolve this?

Hi all. I am a tutor, and I have been using Zoom on my ipad for years. Recently, when sharing a worksheet from my files, the annotations from my students appear in the wrong spot on both screens. This is so frustrating. I have tried all the bot solutions, and I even purchased a new ipad, thinking my device was the problem. I never had a problem before the new year. Any help would be appreciated.

Never had a problem with zoom program (installed about 3 years ago) until this week. Instability of the frame showing me started right after the recent update automatically installed itself. The problem manifests in at least 2 different ways: 1. frame with me in it starts flickering, usually with a couple of parallel streaks across the top; 2. another person on the zoom call also appears in my frame. I can arrest the problem by disabling live video, and reverting to the photo of myself that zoom keeps on my computer. Then, I can switch back to live video, and it may remain stable for a minute or two and then revert to flickering; or it may remain stable much longer (most recently at least half an hour  when that particular zoom call ended). Any suggestions? Can I fall back to a previous version, and if so how do I do that?

Wenn ich in meinem Account auf Umfragen gehe, um die Umfragen der letzten Meetings zu analysieren und auszuwerten, dann werden sie mir nicht angezeigt. Stattdessen kommt ewig (ich warte seit 30 Minuten - neu laden hat auch nichts geholfen) der Kreis, der anzeigt das geladen wird. Kann das daran liegen, dass wir größere Umfragen hatten? Wie kann ich dieses Problem lösen?