Hi all,

I'm currently hosting a webinar with an audience who is trying to access translated closed captions in Spanish... after following the setup instructions found in Zoom Support, we found that the only option to select is English. Also, I noticed that I was only able to translate the support article itself into English and one other language with Asian characters. Do we know if there's an outage on language translators currently happening? 

I updated my MacBook (macOS Sequoia v15.3.1) and can no longer log in to my account (error code 5003). I have uninstalled Zoom, restarted my MacBook, installed Zoom, and restarted again (multiple times). And I am still receiving the same error code. 

Apart from updating my MacBook, nothing else has changed. What should I do now? 

Hello! 

I keep having an issue where I create an appointment in Outlook and use the Zoom plugin to provide a link to the appointment, but the time does not translate over to zoom properly.

For example, I created an invite for 9/29 at 1PM EST but on Zoom, it shows up as 9/29 at 12AMEST.

I have no idea why this keeps happening. It is confusing for my clients because they are seeing 2 different times on the Outlook calendar invite I sent them vs. what Zoom shows and it makes me look unorganized/unprofessional when I'm just trying to use the features. This seems to happen when sending an invite to clients in a different time zone, but sometimes it doesn't happen. Any guidance is helpful. 

Thank you! 

Ashley

I have an LTI 1.1 link setup in Moodle, and I am getting the following error message when I attempt to join a meeting:

Invalid access token, does not contain permissions:[User:Read]. Error Code 200 - v=2.0;clid=aw1;rid=INT_487f1d7d13a1edfa

Any ideas?

I'm working on Chrome for Mac, and using the Zoom Chrome Extension with Google Calendar. 

Up to now, I've been very used to the way the invites are created in my google calendar when I click the "Make it a Zoom Meeting" button while creating a calendar invite: 

I click the button, the description of the meeting is then populated with a VERY long text that includes lots of different ways to join the meeting. Fine. I appreciate all the methods of joining just in case people are international, or on their phones etc etc. 

Lately however, I've noticed some coworkers have meetings invites that are much tidier and the long text is not included in the description. But, rather, a nice set of links, including phone numbers for multiple countries is already at the top of the invite instead of in the description. 

I've asked these coworkers what they do differently, and they say all they do is click the "Make it a Zoom Meeting" button when creating the invite. 

I've also searched here in the community, and I've combed through all the settings in the desktop app, and the Chrome extension, I've made sure I have the most up to date version of both of those, and I can't find anything that would influence this. 

Does anyone know how I can change to the tidier method. My current workaround is to just hand delete all the text, since it forces you to scroll WAY down to see any attachments at the bottom of the invite.

Hi,

When inviting contacts to a meeting via the Participants tab, Zoom remembers previous

invitees.  This is not useful to me.  Is there a way to clear this cache of previous invitees?

I tried the clear cookies+cache in my Zoom settings, but this did not work.

Thanks.

Hello all,

Recently I have faced the issue "Signature Invalid" while joining the zoom using "Zoommtg" JS via API. Unfortunately I noticed my pro plan has been expired. Is that affect feature of Join meetings and shows the error like above?

Looking forward to your quick response.

I am having trouble making sure my display name does not change. Yesterday was the second time I have used Zoom on my personal laptop for an interview and both times, somehow when I enter the meeting my display name comes up as something completely offensive. This is the second job that Zoom has affected negatively in the last couple of months. 

I have changed my password multiple times and am just not sure what else to do. It will be hard to secure any type of employment if this is not permanently resolved as all of my future interviews will most likely be virtual. This has been extremely upsetting. I do  not even know where to look because on my end all I see is my name or the word "Zoom" as my name since I had to make sure it wasn't something offensive last time. I reached out to support when it happened then as well and they said to change my password and log all the way out and it would resolve itself. Well, now I know that was incorrect. 

If you have any tips or ideas that could help, please let me know.

We had a 3-day conference and recorded all the meetings. However, when I open the video or the audio the first minute is at normal speed but then suddenly the speed increases, and this 4-5 hour meeting only takes 1.5 hours. This happens on all the 3 separate recordings.

The audio is horrible with all kinds of noise over the voice (there is no problem with the microphone, the first-minute audio is fine). Even when I use software to slow down the speed, the noise makes it almost inaudible. Is anyone familiar with this problem and is there a way to still fix it? 

Thanks a lot!

One of my users is the host of a zoom meeting today at 1 PM. Unfortunately, he's sick. We have a second user lined up to be the meeting host but the first user never designated anyone to have scheduling privileges or made anyone a co-host or alternate host. When I go into the admin panel for our account I appear to be able to designate other people to have scheduling privileges for me, but no ability to set this on any other user. I can't see anyone else's scheduled meetings, either. How do I go about adding a co-host, or changing the host, as the account owner without making someone who's out on a sick day log back on to change his own settings?