My company did a zoom public program recorded on the local computer and it's missing the active speaker thumbnail.  It's never happened before and I saw on the forums is was a known issue for Mac users on an older client.  I'm using the latest 6.3.1.

外付けカメラを利用している際に、zoomのミーティング中にビデオが遅延し、音声とタイムラグが生じます。

PC内臓カメラに変更すると解消されます。

しかし、画角などが外付けカメラを利用した方が良く、このまま外付けカメラを利用したままタイムラグを解消できる方法があれば教えていただきたいです。（zoomの設定など）

機器環境は以下の通りです。

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・PC

DELL

・外付けカメラ
Logicool C980OW

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よろしくお願いいたします。

I am not a paid subscriber but I hosted a meeting. It was set to automatically start recording. I understood that a recording mP4 file would be saved to my computer but cannot find it. Have I missed something? Is there a way to access the recording?

Thanks

I went to record something with music and voice yesterday and all of a sudden the enable original sound toggle is gone when using my android to record. i read in the community people said with ipad they were having the same issue and to go to the gear icon. There is no gear icon on an android phone in a meeting. I checked on my desktop and i had that toggle enabled in settings but it needs to be there on my phone so people can hear music and voice. Why does zoom not let us know of these changes. So frustrating...and embarrasing! 

I'm at my wits end.  I've uninstalled, reinstalled the desktop client.  I've tried with two different accounts.  No matter what the remote control button is not showing up in my zoom sessions.  I've gone to the screen share setting and enabled it, I've gone to the web settings and in In Meeting (basic) I've enabled remote control.  I've tried using the hot key even though I don't see the button.

Nothing.  It's not anywhere.  Others seem to have this problem.  How do I get it?

I have recently bought a new laptop for work, which I use exclusively for Zoom calls. The following problem had never occured before now. The new laptop is an Acer Extensa 215-55 with Windows 11 Pro. 

As soon as I start any meeting in Zoom on this laptop (even if I am alone and silent), any videos/audio recordings I play on the computer get audio distortions. Specifically, when I start the trek, the sound gets choppy, voices come through okay, but any additional sound in the background of the trek, such as laughter, clapping, etc. becomes barely audible, any music in the trek becomes completely inaudible. If I share the screen with the other people in the meeting, they can hear the same quality of audio I do, so barely anything. I need people on the other side of the call to hear these recordings in good quality, music and added sounds included, not to mention I need to hear it myself just as well. Some people I have calls with also don't speak very loudly, so in their case Zoom does not pick up their voices at all at times, which is an even bigger problem, as I can't hear them now.

This does not happen on any other call programme.

I have: 

- updated Zoom to the latest version;

- in Zoom settings put on 'original audio for music performers' (I also turn it on in every meeting after that);

- in advanced Zoom settings switched off any Windows sound correction;

- checked that my sound drivers are on the latest version as well. 

None of this has helped to improve the situation even slightly. 

At this point I feel like I have tried all the settings I could find in the system. 

I cannot use another programme, as my workplace uses Zoom for meetings exclusively. 

This is greately interfering with my work. 

On a side note: my old laptop was a Windows 10, and never had anything like this happen. However, I asked a colleague at work to reproduce this on their Windows 11 laptop, and they had no problems with audio like I do.

I would appreciate a concrete solution. 

Thank you in advance.