I can’t join a meeting or start one. When I press the button to join, the screen turns white for a few seconds, and I don’t get the option to enter the code. The same thing happens when I try to start my own meeting or open the settings. I have the latest version of the app, and my system is Windows 11. I’ve already uninstalled and reinstalled the app, cleared the cache, and switched browsers, but it still doesn’t work.

Hi everyone,

Please help to explain this. I'm working from home by accessing the Company's hosted desktop through the Citrix Workspace app (v 23.3.0.55). Yesterday I have upgraded the Zoom Citrix HDX Media Plugin on my PC to version 5.14.0.23370 and I am have Zoom Version: 15.14.0 (23370) VDI installed on the Company virtual desktop. Since the upgrade whenever somebody starts sharing their screen during a meeting my PC goes instant power off. It is like pulling out the power plug. I can initiate a screenshare without any issues, but if others do it, PC goes off. I have uninstalled and reinstalled all the above listed apps and plugins and upgraded the graphics card driver as well, but the issue still persists. Thanks for any insight upfront.

Hi everyone,

I'm experiencing some frustrating issues with my Intel vPro laptop when using Zoom for meetings and online classes. Whenever I start a Zoom meeting, especially for extended classes, my laptop’s Wi-Fi connectivity becomes inconsistent. The connection goes up and down, which significantly affects the quality of the meetings. I’ve also noticed that there is sometimes a noticeable lag in both audio and video during these sessions.

Here are some details about my setup:

Laptop Model: Intel vPro

Window 11

Internet Connection: Local server Wi-Fi near my home

Issue: Wi-Fi connectivity drops intermittently during Zoom meetings; audio and video lag

I’ve tried a few troubleshooting steps already:

Restarting the router and laptop.

Checking for and installing any available updates for Zoom and my laptop's network drivers.

Ensuring no other devices are heavily using the Wi-Fi bandwidth during meetings.

Despite these efforts, the issues persist. I’m wondering if there are any specific settings or configurations on my Intel vPro laptop that I should check to improve the situation. Additionally, are there any recommended solutions or best practices for using Zoom effectively on a local Wi-Fi network?

Any advice or suggestions would be greatly appreciated. Thank you!

Best regards,

Danielle Morris

Just reporting a bug as best I can.

The hover text that appears when your mouse is hovered over any of the buttons during a call has the chance of blocking any mouse clicks to said buttons. I've only really experienced it with the mute/unmute button but I'm sure it happens with the other ones too. It's really annoying! It's definitely gotta be a bug and I couldn't find anything for specifically reporting bugs so here I am.

Hello,
I have the problem in zoom meetings that some participants speak very quietly or that their microphone is too far away. When I make my speaker louder, the other participants are far too loud.
Is there an audio function in zoom that compensates for the volume (adaptive audio)?
Best regards,
fuzzy1

Does Zoom currently offer recording and/or transcription of parallel breakout room discussions? We will shortly be running a Zoom creative/ co-design event where smaller groups of ~4 people will be exploring 6 different social problems in 6 separate breakout rooms for an hour. 

What are the options, solutions, workarounds to record and/or transcribe all 6 conversations?

The data is to be captured anonymously, so there is no need to record who said what.

Any/all ideas welcome. 

Hi, I am currently using Zoom under a license from an organization. The problem is when anyone but myself tries to open/host the meeting, the person will need a 6 digit code that is sent to the administrator via email. If that administrator is not available, no access and no meeting. My question is, if I withdraw from the organization license and purchase an individual zoom account/license, will I be able to grant permission to a select few to open/host meetings if I am not able to open the meeting?  We are a small (less than 40 members) group and would like to enable a select few to open meetings. Cost of this? Is it necessary for anyone who opens a meeting to purchase a zoom license?