3 months ago we had a conference on January 17th, we had a paid subscription then, we recorded the conference on the cloud, the subscription ended in a month, today we wanted to watch the recording, but there was nothing there, we paid for the subscription today, but there was still nothing there

We are using a BlackWeb presentation remote, which works with powerpoint apps and desktop versions when zoom is not open. But whenever we start or join a meeting, it no longer works. The only button which does work is the escape button. We've tried wiping zoom off the computer and reinstalling the newest version, but that hasn't worked for us. 

As the host of a meeting, I have a need to track the time that an individual has their camera switched on.  In the participants pane, it shows when a participant is muted, when they have their camera on, when they are screen sharing, etc. However, it is displayed as an icon.  I need a report of how long the person had their camera on (or off) for the entire session.  The reason for this comes down to compliance.  Being on-camera is mandatory for the meetings I host.  Tracking in the main session is not too difficult.  However, when the participants go to breakout rooms, it is much more difficult to track.  A field added to the Active Hosts > Participants report would do the trick.  Or, if there are any plugins that can track on-camera time for each participant, that would be grand.

Hello, our users use Lenovo laptops, and many of then have problems with the microphone, in the sense that other participants do not hear them or hear a very disturbed voice.

PC's are updated to las Windows 11 version and the micro with other platforms, like Teams, work.

We tried all common solutions, update driver, remove other software possibly interfering with micro but nothing changed.

Did anyone had same problem?

Thanks.

GinoDS

Hi

I want to adjust my audio settings so I can use a bell in my meetings.  I go to my profile picture as instructed but the drop down menu only gives me plan and pricing and sign out.  No settings tabs... so I cannot adjust the setting.  If I go to settings on the left hand menu, I cannot find audio adjustment tabs to use.  Can anyone help?  Why is my profile drop down menu not giving me the full menu?

Thanks!

Pippa

When the new upgrades got loaded I choose to have a "portrait" type of filter added to my camera view.  It's like the blurred background but not as intense.  I'd like to turn that off but I don't know where to do it.  Any suggestions?