Zoom Meetings
cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now
Weekly Leaderboard

What are Zoom Meetings?

Zoom Meetings are a simplified video conferencing solution for an optimized virtual meeting experience. Explore the Zoom Community's Recent Activity below to join the Meetings conversation and connect with other members. If you're still looking for support, browse our Zoom Meetings support articles or start a new discussion below!

Recent Activity

Meetings in outlook but randomly deleted from zoom

Never had issues with Zoom in the last four years but just today my staff are reporting stand-alone scheduled meetings "disappearing" from their Zoom account. For example, a meeting was previously scheduled via outlook and still on calendars (of staf... Show more

Never had issues with Zoom in the last four years but just today my staff are reporting stand-alone scheduled meetings "disappearing" from their Zoom account. For example, a meeting was previously scheduled via outlook and still on calendars (of staff and external client) with a Zoom meeting link attached, but the link popped up a message noting "meeting ID invalid". When the scheduler looked in their Zoom account the meeting was not there.

 

At this point people have cross-checked outlook calendars and Zoom accounts and it appears as if four people have meetings schedule in outlook with Zoom links that show no meeting scheduled in Zoom. Those links when clicked are also reporting the "meeting ID invalid" message. At this point we know we are seeing this issue with events scheduled for this week, but people have not looked beyond that at this point. Again, we have never experienced issues, so this is a little weird.

Does anyone have ideas? I encouraged everyone to make sure their outlook and zoom was running the most recent update... but otherwise I am not sure what to say or how to resolve as it is not every meeting or every account.


Show less

Required Udate

I can't launch meetings. I keep getting a message that I need to update. So I've been having to enter meetings on my browser instead which doesn't give me all my Zoom options like having a virtual hand, digital timer, etc. It is very limiting and ver... Show more

I can't launch meetings.  I keep getting a message that I need to update.  So I've been having to enter meetings on my browser instead which doesn't give me all my Zoom options like having a virtual hand, digital timer, etc.  It is very limiting and very frustrating.  How do I update?


Show less

reply-icon Latest Reply - 

Recorded VIdeo Freezing on Playback

I am having an issue on MacOS, where long recorded session videos are constantly freezing during regular or fullscreen playback. This occurs every 2 to 5 minutes on a very new computer, with the latest software, and plenty of bandwidth. This never oc... Show more

I am having an issue on MacOS, where long recorded session videos are constantly freezing during regular or fullscreen playback.  This occurs every 2 to 5 minutes on a very new computer, with the latest software, and plenty of bandwidth.  This never occurs during live meetings.  Is there anything I can do to improve the experience?  I am *not* the admin for these recordings. 

 

This videos are being viewed through the organization branded Web link on a Chrome Web browser.

 

 


Show less

reply-icon Latest Reply - 

Assistance required for PRO account

היי, אשמח בבקשה לעזרתכם.במהלך פגישת זום עם משתתף אחד בלבד, הפגישה מסיימת אוטומטית לאחר פחות משעה. למרות שהחשבון מוגדר ל30 שעות.בדקתי את ההגדרות, מוגדר תקין.ניסיתי דרך סוכן וירטואלי, הרובוט לא מצליח להבין את השאלה, שולח מאמרי תמיכה לא רלבנטיים לבעיה.כ... Show more

היי, אשמח בבקשה לעזרתכם.

במהלך פגישת זום עם משתתף אחד בלבד, הפגישה מסיימת אוטומטית לאחר פחות משעה. למרות שהחשבון מוגדר ל30 שעות.

בדקתי את ההגדרות, מוגדר תקין.

ניסיתי דרך סוכן וירטואלי, הרובוט לא מצליח להבין את השאלה, שולח מאמרי תמיכה לא רלבנטיים לבעיה.

כל פגישה מתנתקת לבד, לא על ידי המארח ולא על ידי האורח, וצריך כל פעם להתחבר מחדש.

אשמח לעזרה,

תודה מראש


Show less

Camera is a white square

When joining a zoom meeting, both in browser and in the zoom desktop app, my camera is just a white square. It works perfectly in all other video chat applications. Device type: Desktop, running Ubuntu 24.04.1 LTS, with Logitech C270 webcamZoom versi... Show more

When joining a zoom meeting, both in browser and in the zoom desktop app, my camera is just a white square. It works perfectly in all other video chat applications.

 

Device type: Desktop, running Ubuntu 24.04.1 LTS, with Logitech C270 webcam

Zoom version: 6.2.3.2056


Show less

Mobile device moves to speaker view on receiving shared screen

Hello!Steps to reproduce the issue:- On a mobile Android device (i. e. tablet) set view to 'Gallery'.- Someone shares something, and stops sharing.> The view changed to 'Speaker'How can I make Zoom to return to previously set view after screen sharin... Show more

Hello!

Steps to reproduce the issue:
- On a mobile Android device (i. e. tablet) set view to 'Gallery'.
- Someone shares something, and stops sharing.
> The view changed to 'Speaker'

How can I make Zoom to return to previously set view after screen sharing?

Kind regards,
Gerald


Show less

Zoom Workplace keyboard shortcut overrides custom Word 365 shortcut

My Zoom app recently updated to Zoom Workplace and now includes the "create clips" facility. There is a keyboard shortcut built in (Ctrl+Alt+C) that opens that window even when Zoom is closed. Unfortunately it is a keyboard shortcut that I had set up... Show more

My Zoom app recently updated to Zoom Workplace and now includes the "create clips" facility. There is a keyboard shortcut built in (Ctrl+Alt+C) that opens that window even when Zoom is closed. Unfortunately it is a keyboard shortcut that I had set up for use in Word and it's one that I use *all the time* 😞 I have disabled the clips feature in Zoom, but that keyboard shortcut now seems to have been irrevocably allocated to that function, so when I type it in Word, nothing happens, and I can't allocate it to the function I had allocated it to any more. I've set up a new shortcut in Word, but even so this is driving me nuts because my use of that shortcut is so automatic that I'm forever using it and getting confused about why nothing has happened. 

 

Does anyone know how to wrest control of my shortcut back from Zoom? 

 

UPDATE: The problem resolved itself at some point during the day yesterday (no restart or anything, not related to anything I did). Most mysterious -- but thank you, Zoom, if it was because of some update you made! 


Show less

reply-icon Latest Reply - 

Transcription

Hello,I have recorded by mistake a meeting on the computer instead of in the Cloud and need to transcript it asap.How can I do ? I have installed the desktop version but do not understand what are the next steps.Could you please help me as this is ur... Show more

Hello,

I have recorded by mistake a meeting on the computer instead of in the Cloud and need to transcript it asap.

How can I do ? I have installed the desktop version but do not understand what are the next steps.

Could you please help me as this is urgent ?

Thank you in advance.

Philippe

 


Show less

Emmanuel Katto Dubai : Anyone Else Facing 500 Internal Server Error When Reporting a Participant?

Hi everyone,Hi Everyone, I am Emmanuel Katto from Dubai, I’m having trouble reporting a participant due to a persistent 500 Internal Server Error. We had a person join our meeting using someone else’s name, and after exposing himself, he left. This h... Show more

Hi everyone,

Hi Everyone, I am Emmanuel Katto from Dubai, I’m having trouble reporting a participant due to a persistent 500 Internal Server Error. We had a person join our meeting using someone else’s name, and after exposing himself, he left. This has happened before, and when we tried reporting him, we got the same error months ago.

Has anyone else experienced this issue when trying to report a participant? Could this be a problem with the reporting form? I’ve tried using both Firefox and Chrome, on desktop and mobile devices, but the issue persists.

Any suggestions or advice on how to resolve this would be really helpful!

Regards

Emmanuel Katto

 
 

Show less

Resolved! Zoom App won't launch - Windows/Chrome

When I clicked the meeting link, it would always launch the zoom app and take me to the meeting. Was very stable and working for many years. Suddenly, Zoom app won't launch. Even when I click the "Launch Meeting" button, nothing happens. I'm on Windo... Show more

When I clicked the meeting link, it would always launch the zoom app and take me to the meeting. Was very stable and working for many years. Suddenly, Zoom app won't launch. Even when I click the "Launch Meeting" button, nothing happens. I'm on Windows 10 and Chrome (latest updates for both). I've tried everything: Restarted PC, Cleared cookies, cleared cache, uninstalled and re-installed the Zoom app, including "Cleanzoom", verified camera and mic permissions, verified updated drivers on camera, even tried editing the "Preferences" file in the default directory as someone has suggested. Nothing has worked and I keep having the same issue. I have another (slightly older) laptop running same Windows/Chrome and everything works perfectly there. Can someone please suggest a solution? Thanks for your support.


Show less

reply-icon Latest Reply -