I am an application developer. I do remote support, training, and configuration for clients using the Sierra Chart trading platform. Screen sharing with Remote Control is the number one reason I use Zoom, however it only works some of the time. I can control Windows, and other windows applications, but if the application is SierraChart_64.exe, I often can move the mouse but not click or type if in the app. 

I have seen times where it works if the user is already running the app when I connect. However, once the app is restarted, the remote control is lost. Sometimes, ending remote control from my end and requesting it helps, other times it does not. 

Is there something I need to do, or the client, when this happens? Is it a version issue? How do we check and update before or during the call? 

Or is it a bug, that doesn't get addressed, because of the few people it impacts? I have found a backup solution (Anyviewer) but I lose all the other features I rely on with Zoom. I feel like I am paying for a great tool, but it fails in the number one way I use it. 

While Zoom is a great tool for meetings, my priorities are less meeting-centric. In order of importance, my requirements are:

1. Screen Sharing with Remote Control
2. Audio
3. Recording the session

Not important: Video

Most of my clients are comfortable with Zoom. I do not want to switch platforms. I would really like this fixed before my next annual renewal. Or I will have to switch to TeamViewer. 

Hello Zoom Community,

I’m encountering an issue while using the screen control feature in Zoom. Previously, when I was controlling another person’s screen in full-screen mode, I could press the ESC key, and it would act as though I was pressing ESC on their computer. However, now when I press ESC, it no longer works on their screen. Instead, it just restores down the full-screen mode on my side.

Has anyone else experienced this issue, and is there a way to fix it?

Any help or suggestions would be greatly appreciated!

Thank you!

Подскажите, пожалуйста, каким образом можно восстановить годовой тариф "Профессиональный". Ранее у меня был оформлен именно этот тариф на год, однако впоследствии я перешла на ежемесячную подписку "Бизнес". Мне хотелось бы уточнить, сохранился ли срок действия моей первоначальной годовой подписки, если я верну тариф "Профессиональный"?

Please help!!!

I went in Friday to send a registration link to someone for a recurring meeting that I have been doing for a couple years and had scheduled up until the end of 2024. I went in yesterday to send the reminders and found there was no meeting. Everything was gone for this particular set of meetings for the future and the past. All of my registrants are gone too. I can see the history of recordings but that's it. Is it possible to find out what happened or to get back what was lost? I am so pissed that if I didn't just renew I would be changing platforms. There is absolutely no support for the pro level. The chatbot was worthless after I spent an hour or two trying all diferent ways to spell out the problem.

I figure someone's gotta know what's going on here. TIA!