I was in important meeting for my last exam, but then i dont know that pressing convert button gonna trim the actual meeting, and i lost some important scene. Please help me, how i can recover this?? i dont have cloud saves, i just have local recordings 

I am trying to get logged into the Zoom desktop app.  My company uses SSO via google.  When I open the desktop app, I click "keep me signed in" then click the Google icon.   Then I choose my account and log in.  That brings me to the Zoom website in Chrome.  I do not get redirected back to the desktop app.   If I go back to the app, I am not logged in there. 

Am I doing something wrong?   My last company had same setup with google SSO, and it was so nice having the zoom app. My current company does have some  Trend micro security stuff installed on my machine.

I also tried the Chrome extension, and same thing happens.  I go through the SSO login, but that doesn't change the extension, which still thinks I am not logged in.

Mac OS Big Sur, 11.6.2

Hello all,

I accidentally signed out of my Zoom desktop, which was linked to my University account. Now, I can't log back in. I can access the account on the web, so I still have access to all of my whiteboards for my classes and students. When I try to log into the desktop app, it just says account information is incorrect, even though it is the same as the account information I use to log into the web version. 

Is there a workaround? I know my uni has set up the lame "get a text to verify" thing, but if my computer is being recognized for 30 days, surely it would still work to allow me to sign into the Desktop version.

Thanks in advance.

Twice I've set up a meeting for friends far and wide to catch up. Yesterday the meeting time was 1:00 pm  I logged in and started the meeting about 12:50 pm. My participants had the invitation. When they clicked the link they get "host is in another meeting and they can't join. What am I dong wrong? 

I recorded an important ~2-hour interview using Zoom on my MacBook. After recording, I clicked to convert the recording. As it was almost done, I accidentally closed the room, which triggered another conversion window.

After the conversion finished, I found both the audio and video files saved locally. Both are the full length (~2 hours), but they become corrupted at minute 25 (audio) and minute 27 (video), the video/audio either freezes or becomes unplayable beyond that point.

In the folder, I also found a "recording.conf" file, but no other files.

I have 32GB available of local storage, so it cannot be storage problem.

Is there a way to repair or re-convert the original recording? Can the "recording.conf" file help? 

Any advice would be really appreciated.

My org has been having some issues with older versions of Zoom that were pushed out via Intune. Our RMM software (NinjaOne) has been indicating patches for nearly 100 different machines for a while, and they're all in various states of "don't wanna." 

I've done some investigating, and honestly, kind of stuck. A lot of these older versions were installed to roaming profiles, even with the MSI deployment package. Worse still, uninstalling the software has become a massive pain. The only option we seem to have is manually deleting the files, and searching the registry for entires. The problem I'm running in to is actually getting the registry in to a clean enough state that it'll actually install. I've spent 2-3 hours going through the registry of one computer just trying to clean it as much as I can. Nothing has worked up to this point.

Running Cleanzoom doesn't do aynthing, and fires errors when it starts looking in to roaming profiles. Trying to run the installer despite this results in an error saying the older version of Zoom can't be removed.

Action ended 13:30:02: InstallExecute. Return value 1.
Action start 13:30:02: RemoveExistingProducts.
CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox
)
MSI (s) (E4:48) [13:30:02:271]: Product: Zoom Workplace (64-bit) -- Error 1714. The older version of Zoom Workplace (64-
bit) cannot be removed. Contact your technical support group. System Error 1612.

Error 1714. The older version of Zoom Workplace (64-bit) cannot be removed. Contact your technical support group. Syst
em Error 1612.
Action ended 13:30:02: RemoveExistingProducts. Return value 3.
Action ended 13:30:02: INSTALL. Return value 3.

It's pretty clear what's happening here. 

This level of persistence and inability to simply remove Zoom makes it feel more like malware/a virus than a production app 😕 I have some clients due for an audit soon, and software updates being current is a major compliance point. This has been ongoing for months, and there is no rhyme or reason as to why it happens. I have had two identically configured machines sitting side-by-side, one works fine, the other fails. 

If we can't get a reasonable answer for this, we're almost certainly going to have to drop Zoom as a product we use in our stack. It is absolutely non-negotiable for us to have a product in our stack that we can't properly update, especially one typically deployed as widely as this.

Hello! I have the following problem! I can't open a Canva presentation in Safari during a Zoom meeting. It works in Chrome, but when I switch to presentation mode (with comments), only I see the changing slides; the viewers stay on slide 1. What can I do? Thanks for your reply!

The meetings I'm in make use of reactions a great deal.  But I notice that when I open the Reactions menu (especially to raise my hand), it closes if I click elsewhere.

Is there a way (or can there BE a way) to keep that menu open, or pin those options to the button ribbon at the bottom of the UI, or something?

Thanks!