Hi,

I would really appreciate any suggestions please. 

I use Zoom for online lessons and have noticed that, over the last couple of weeks, issues tend to arise after we've been on a call for anywhere between 30 and 60 minutes. Typically, my student's video and audio suddenly cuts out (even though the Zoom symbols indicate that their camera and mic are still on), so all I see is a black screen and I can’t hear them. However, they can usually still hear and see me.

This issue seems to be occurring only with students based in mainland China. I haven’t noticed any problems with students in Hong Kong or other parts of the world.

Does anyone have any ideas or suggestions for how to fix this?

Thank you,
Georgina

Hi,

The meeting 'template' for Zoom meetings is very limited right now from a security point of view. The only security options are 'waiting room'
See attached image.
It would be great to get more security attributes added to the template, such as

-Generate automatically meeting ID
-User computer audio only
-Authentication required

Could these extra attributes be added?

Zoom ウェブポータルにサインインし、[アカウント管理] > [アカウント設定] の順に移動します

On the screen, it says to sign in to the Zoom web portal and go to Account Management > Account Settings

But where is account management?

I'm signed in. There are only the following:

Profile

Meetings

Events and sessions

Personal contacts

Personal devices

Whiteboard

Notes

Documents

Surveys

Recordings and transcriptions

Clips

Scheduler

Settings

I have a customized waiting room, and it has been like that for over a year. Now I want to edit the customization, with a new image and text. 

I'm able to do it on the account settings, and I can even click saved. But when checking if the changes are applied, these are not. I've been trying for a while now and I can't figure out what's happening. 

I created the account and it's under my email address, therefore, I have complete access. Any help will be deeply appreciated. 🙂

Effective with the update on 11/11/24, for iPad IOS, the original sound option is no longer available in the More menu when in a meeting. However, one can exit the Meeting, go to settings/audio and turn on original sound. Then, it will display in the More menu in a meeting.

Has anyone experienced getting stuck in a breakout room as the host and not being able to return to the main room until the time is up? It's happened to me quite a few times lately - all of the controls seem disabled - and I haven't been able to move around to the different breakout rooms.