Hello,

I would like to ask you one question. In January I made an very important call which was recorded via Zoom. Not knowing how the Zoom works, I thought it will be saved in my acccount just on MS Teams and therefore I dont have to save it. Nevertheless the Zoom asked me if I want to save recording on Cloud or to computer. I didnt want to upgrade my account, so I have chosen the option save to desktop. The problem is, my desktop was damaged and unable to restore the data. So I lost the way to my recording. Is there any chance , how I can get my recording back via Zoom? Or how to reach customer service, any mail or phone number or person I can contact? Do they somehow have access to your account and content? Thanks a lot.

We have a PC running Zoom client (5.14.11, which is another discussion since I do not see this version or the newest version 5.15.5 on Zooms road map list for 2023), a Magewell USB Capture HDMI 4K Plus which shows as a supported device and another laptop connected over HDMI to the Magewell. The Magewell shows up as a second camera feed even though it is supported as a content share device. Magewell is on current firmware.

Are we missing something? A setting or piece of hardware? We have tried this with multiple PCs/laptops with all resulting in the same issue. Any help is appreciated.

I am trying to give a host key that was given to someone as a basic user.  I am trying to set it up so that one of my members can get into the zoom room with a host key so I do not have to be the only one to start it.  Room is open all the time.  meetings are at certain times but not scheduled in the zoom account.   i open the room so they can host a meeting.  The reason for this is because we do not have to have a different ID number for each meeting scheduled.  

Question: 

1. Can another member get into the licensed account as a basic user using the host key with out a scheduled meeting?

2.  If I have to schedule a meeting for another basic member to use a host key, is there a way to change the ID to the licensed ID# so we all use the same ID#?

MacOS Sequioa 15.4.1.  Zoom Workplace 6.4.6.

Whenever I close the application it "quit unexpectedly" and generates a crash report.

I have had no problems start or running the application nor any issues with meetings or meeting features.  The only issue is that it crashes when I try to close the application.

The forum doesn't allow linking text documents and I don't want to just copy the whole crash report here.  It's huge.  I think the following lines explain the high level reason for the crash.

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGKILL (Code Signature Invalid))
Exception Codes: UNKNOWN_0x32 at 0x000000011231ef42
Exception Codes: 0x0000000000000032, 0x000000011231ef42

Termination Reason: Namespace CODESIGNING, Code 2 Invalid Page

....

Kernel Triage:
VM - (arg = 0x0) A memory corruption was found in executable text

....

Logical CPU: 6
Error Code: 0x00000014 (no mapping for user instruction read)
Trap Number: 14

I'm thinking this is just a bug and hopefully a fix will be out.

Regards,