For the past few months my Zoom will intermittently cut out in the middle of the meeting. On my end, I experience this as approximately 15-30 seconds of my Zoom disappearing from my screen and rebooting and returning me to the meeting space. On the other end, other participants experience this as my screen freezing.

My issue is on a Windows PC, I have reinstalled the  ZOOM Client, I have the most upto date releases installed .

This 'cut in cut out', could happen at least 5 x a meeting.  I am using Zoom for Virtual Fitness Classes, so this is very annoying for both clients and myself  

I have an ethernet cable connected to my PC, Connected to the FAST broadband (800Mbps Download 30Mpbps upload).. 

What next ???

Does it bother anyone that when you pay for a pro subscription that you do not get access to talk to a human being?

I was stupid enough to close a temporary email account I used for community service volunteer work without changing it from my Zoom account.

I spent my first half an hour trying to change it on my phone (can not be done on the app) and looking for a customer support number (doesn't exist).

The next half an hour I spent on a chat getting bounced around.  The chat dropping because they asked for info I needed to get from a different browser tab.  On a mobile device, the chat sees that as you leaving the chat.  (DO NOT use the chat on a mobile device.)

I called to complain.  I thought I would back door it by going to sales.  I got a person and instead of letting me how I can make a complaint, he said he could fix this.  A half an hour later and a transfer, no solution.

Ultimately they want a paper trail.  The easy solution was to open an online ticket.

Isn't it funny how we pay more for goods and services and are forced to accept substandard customer service?

I hope a competitor emerges real soon!

Hi all.

When updating to the latest version available, the camera stopped SHOWING an image and the microphone does not detect audio.

I did a downgrade version of Zoom (not a confinable version) and it worked again but I do not know for how long so this is not a solution.
Upgrade to Win11 is not an option.

With the new Zoom version, the camera led lights up but there is no image. In addition, the camera works correctly with other applications. Something similar happens with the microphone.
The camera and audio drivers were updated and, in Win security, zoom is allowed to access the camera and microphone.
I have uninstalled and reinstalled the Zoom app with no positive results. I rebooted the notebooks on every install.
The same thing happens in another notebook of another brand. Both with Win10 with all patches updated.

Hi, I'm currently trying to understand how can I remove a channel from the list and file it in Zoom cloud. I've update the settings related to filing timing, but I don't understan how I can remove the channel form the channels' list, without the risk of  deleting it permanently.

Thank you

I forgot my own password. I am admin. When I try to change my password, it asks for the old one in order to change it.

Now, that is the reason why I am changing my password...I don't remember it!

Any ideas how to reset my own admin password?

thanks!

The participants' List is not generated for a few meetings.
I have done the following steps.
Zoom Log in > Reports > Usage Reports > Usage.
I can generate the participants' List by "clicking on the number of participants" for some meetings, but it is not being generated for a few meetings! That means, it is working for a few but not for others.
Please help.

When I use endpoint  /meetings/{meetingId}/survey 

 - Use param  third_party_survey to link with google Forms , but the link i added were auto force to lowercase .

Example :

 added the link 

https://docs.google.com/forms/d/e/1FAIpQLSd5rmLlI2f4CbkEPSLCT/viewform

But when user out room , it show the link 

https://docs.google.com/forms/d/e/1faIpqlsd5rmllI2f4cbkepslct/viewform.

Any ideas what's going on?

Thanks