I have used Zoom for years now between work and other accounts. I have never had trouble sharing sound and video during a meeting before, however, now I can share video fine but no sound comes through it. I have tried ALL possible setting changes, clean reinstall of Zoom, and recommendations within other threads. Why is this a problem all of the sudden. I have even tried my other Zoom account I ma an admin on.

Hi guys,

I am a Newbie with Zoom. I had a very important onboarding call yesterday. I am a basic user. I recorded for the 1st time ever the zoom cal, it offered the options of cloud or locally, I chose cloud (not knowing until trying to retrieve it that this option was only for paid customers) It let me do it though, it said recording in process. I wished it said - not allowed to choose cloud as you are a basic user... Is there anyway I can retrieve this zoom call at all!! IT was super important! 

I attended a zoom meeting in the browser as the app wasn't working and I was too late for my meeting to fix it. I recorded the meeting, and it said it would be recorded to my cloud. However, after the meeting finished, I noticed that I wasn't signed in, so therefore I lost my recording. Is there any way to get it back? I don't understand why it would say the cloud record if I wasn't logged in. 

I have meetings for a small group of people (40 to 50) several days a week with the same ID/passcode.  I don't want to change the ID/Passcode if possible and would like to add a rather generic user to the account that could open and host the meeting.  Then I can share that username/passcode with a few leaders.  Is this something I can do without losing the ID/Passcode meeting and without giving the generic username/passcode access to admin/billing etc.?  How should I do this?  Zoom doesn't seem to be set up for this type of use.

Does Zoom intend to fix the usability problems with their live transcript functionality? As a hearing impaired person, it is up to me to inform everybody who is a meeting host that I am hearing impaired and would like them to turn on live transcript! For every meeting! And after turning them on, the host has to turn them off for himself. Then if the host decides to join from a conference room, there is actually nobody I can ask to enable the live transcript. In addition, when live transcript is turned on, everybody in the meeting sees a banner that says it's been turned on. I assume this is to notify that possible one other person in the meeting who might benefit from captions, but from my perspective it's just another layer of notifying the whole meeting that I have a disability.  I'm glad that Zoom figured out how to at least have some level of support for closed captioning. Now I'm hoping you'll take it further. 

Whenever I create a recurring meeting, whether weekly or monthly, the link will work fine for 2-3 meetings and then the meeting ID suddenly expires (resulting in getting the "invalid meeting id" error message). Is there anything I can do to prevent this from happening?

Hi,

Whenever I try to open zoom up in a window or try to download it, a popup appears saying that I should switch out of S mode or get similar apps in store.... I'm not sure how to do this, or what it means. I have a HP windows laptop and am unsure how to resolve this. Could anyone please help?

Many thanks,

Alexandra