A few months ago I noticed that my meetings were getting shut down after the 40 minutes. It didn't happen on all calls I was making but enough. After looking, I discovered that my account somehow now says that it is a basic account. I checked with my wife who pays all the bills, and she verified the money has come out of our account for the premium service. 

I'm now trying to reach out and get assistance but keep being told my account is a basic account and I can't speak to anyone without upgrading my account. I just tried to open a ticket and was immediately sent a message that my ticket had been closed because they are unable to assist.

I'm at a loss of what to do next to get this resolved, everything I do to try to get support leads me to "you have to upgrade", despite the fact that money keeps coming out of my account.

Hello, 

We have a pro account and educate online. The issue on our side is; when we want to see all the people in the screen, but need to record ourselves (Not the other members). Is there any selecting or settings for that? 

In short;

** I will be the recorder.

** I must see the all people in the class without spotlight. 

** I must record myself for course takers.

The system records what it is seen in my screen. Need a solution to record only myself. It is like creating a spotlight only for recording. Is there any settings for this???

Thank you,

I am using gmail and gmail workspace accounts on my Mac for outlook.

I manage multiple emails for a clients. My clients have paid subscriptions for their individual zoom accounts.

Recently added 2 new emails. from Gmail Workspace.

These 2 new emails I have the zoom schedule meeting for Calendar grayed out, but works for other gmail accounts (with pro).

I tried removing the add-in and reinstalling, but the same thing.

Compared the settings on zoom and the gmail accounts. Can't find any differences. Still grayed out.

Removed and re-added the gmail accounts, but still a no go. Ran out of what I think are th possible solutions that is why I am asking.

I need to schedule a meeting for my non-profit group.  However, I will not be available to participate in the meeting.  The person running the meeting was not able to stop or start the video recording as he was not the host.  From what I understand, I can only add a co-host during the meeting and this will not work as I will not be able to log on during the time of the meeting.  I also cannot add him as an Alternative Host because I am the only licensed user on the account.

Is there a solution to this I am over looking?  I'm new to this organization and to Zoom.

This problem has troubled me for a long time. My zoom account can have 1080 hd. I have tried other computers and there is no problem. It can have 1920x1080,

but run my own laptop only has 640x360.
Tried reinstalling and it doesn't work at 1080p

my laptop spec:

amd 7 5600

32gb ram 

3070 display

win 10 

800mb internet speed

Hello!

I searched through the topics and have not found a useful answer - it still does not work for me.

I teach a yoga class and during the class, I want to see the participants, but I want to share the video of ONLY me with them after the class.
If I set the recording to record only the active speaker, if by any mistake anyone stays unmuted, the recording switches to them and stays there..

I am looking for an option to record only the host, but I want to be able to see the participants in the meantime in gallery view.

Please help!

Thank you, Jelena