Hi everyone,

We’re currently experiencing a recurring issue whenever we integrate Sembly with our Zoom meetings. Specifically:

• The Zoom meeting has no audio

• The Zoom meeting has no video

• The transcript is not captured or summarized

For context, Sembly is an AI meeting assistant that joins virtual meetings to automatically record, transcribe, and generate summaries and insights from conversations. It’s a useful tool for keeping accurate meeting records and sharing key takeaways with teams.

We reached out to Sembly support and were informed that this might be due to a Zoom glitch that occasionally prevents attendees (including bots like Sembly) from accessing audio. They've mentioned that this is beyond their control and are working on updates to help Sembly rejoin meetings more reliably in the future. 

In the meantime, we’d like to know:

• Is there any way to recover or retrieve the recordings and transcripts of the completed meetings via Sembly?

• Or should we rely solely on Zoom’s built-in recording and transcription feature moving forward?

• If we use Zoom’s native features, will we still be able to get the summaries and insights we need from those past meetings?

Any guidance or suggestions would be greatly appreciated. Thank you!

When I worked at a professional services firm that used Zoom colleagues could start meetings using my personal meeting room before I joined the call. At a startup now with my own zoom account I can't seem to enable that to work. I know you can disable the meeting room and enable participants to join before me and both those settings are enabled. Yet still guests are put in a waiting room when using my personal meeting room. As a use case I am on holiday next week, but the standing team meeting is a invite from my diary with my personal meeting room details - I'd like the team to be able to have that call when I am away. I have read that you really can enable guests to join before me if I create a specific zoom link for a meeting, but for years I just put my personal meeting room details in a calendar invite and I like working that way. If you know of a way to enable guests to join my personal meeting room without me I would be delighted to hear it! Thanks in advance, Fred

A user in my account has been receiving incoming meeting requests on her android Zoom client from another user, usually using the Windows desktop app, 3-12 hours after an unscheduled meeting took place between them. There is no call being placed, but her android phone rings and shows an incoming request from the person she met with earlier in the day.

On her end, it looks like the caller is reaching out to establish a second meeting, but when she accepts the request, it is immediately disconnected, and there is no record of the call. On the caller's end, he receives a notification that his call was declined, even though he did not place a call. This has happened several times between these two users over the past 6 months and both of them have been using the latest software versions for android and Windows.

Additional info: The user receiving the call is US East Coast, and the "caller" is on the US West coast so there's a 3 hour time difference. Both users have the correct time and date settings on their devices, and the ghost call notifications occur at a random point within 3-12 hours after the actual call. Our organization uses Outlook for email and scheduling and have it linked to our Zoom tenant, and the calendar integration between the two is not always smooth, but this specific issue only involves unscheduled meetings. The receiver does not want to disable incoming meeting request notifications on her phone, but we would like to figure out why she receives notifications for calls that the other user is not placing, so we can prevent them.

When I join a Zoom meeting often my fellow participants tell me that my voice sounds distorted - a bit like Mickey Mouse!  If I leave the meeting and sign back in again this usually cures the problem but can take two or three attempts.  Can anyone suggest what is causing this and how to stop it happening?

I have a problem with Zoom since about two weeks. When I use the whiteboard on an iPad Pro it turns black or white in large areas after a while so that I have to stop the session. The content underneath is still visible for other users in the meeting, but I cannot see what I am writing any more.

I tried reinstalling the app, even set back the entire iPad and also contacted the Zoom support via the chat, however none of this helped.

Has anyone got an idea or experienced a similar issue? Otherwise I have to cancel my pro-account because Zoom has become useless like that.

Hello

i try to create a free account with my business Mail, but the Mail with the verification code does not arrive. Not in Spam and not if we allow the zoom mails on our server....

I opened a case but get only the information that i dont have an account and so i can´t open a case...

So anybody knows what i can do?

Thank you so much