Hi all,

I use basic, free Zoom and lately have been experiencing frequent Unstable Internet messages.  I've read lots of articles about this on the internet and am still baffled so any direction on solving this would be appreciated.  Here is what I'm using and what I've done so far.

1. I typically sign into Zoom right from Google chrome by going to zoom.com.  Should I be using the installed program?  Does it matter?

2. I'm on a pc, W10, newish laptop, Google Chrome.  Windows and all drivers fully up to date.

3. Network troubleshooter shows no problems.

4. Wifi speed 2.4G about 75 download/13 upload and with 5G about 84/13.  However, I noted 5G has about one bar less on strength than 2.4G.  Which is more important - signal strength or speed?

5. Not using HD camera.  No other streaming occurring in house

6. Not sharing videos etc. during call that would bog things down.  Just a shared whiteboard.

7. No unnecessary tabs open on pc during call.

8. No background apps running on pc that I think would bog things down.

TIA for any direction on solving this  annoying problem.

Currently using Zoom app on my samsung s8 tablet, in landscape (with a keyboard). Whenever I join the meeting however, my camera rotates the view 90 degrees, as if it doesnt register that the device is been used in landscape.

As far as i can tell, there isnt an option to rotate the camera on the app (i.e. no options button next to the video for settings change). 

Is this a bug/can it be fixed? 

Cheers

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