Hi there, in reviewing our past monthly Active Host Reports we've noticed a few odd entries under Duration which have very high values ranging from 700-1800 minutes for the meetings.  We are just trying to understand the scenarios these could have possibly occurred.  Is it possible the Host user didn't "end the meeting for all" and left it running?  We thought that a Zoom call would automatically disconnect due to inactivity or at the scheduled end time? Or is this a reporting glitch?  Any suggestions would be appreciated.

Thanks, KW

We are in a university and we have almost 250 zoom session per hour, and we have three internet providers, last month we have reports from our professors in classrooms in our campus saying: Zoom is reconnecting, we see the information in dashboard and yes they have a call reconnection, we go to our internet provider to what happened and bandwith was Ok, put a ticket and ISP said everything was OK, so, we try to findout other users with same problem at same time, it's possible?, yes, it's possible to have this but we need to go to dashboard filter by "Issues" / "Call Reconnection", export to CSV (by the way it download all the cases not only the filtered ones) filter the csv for "Call reconnection", start to search in dashboard for each meeting ID one by one to see if at the same time there was a "call reconnection" for the same Public IP, as you can imagine it takes a long long time, at the end we found evidence for one provider that at begin of the day and at the end of the day there are many call reconnection issues many times at the same datetimes.

The request to zoom is: It is possible to have report like the one in "Account Managment" / Reports / "Active Host" / "Generate details reports" but with fields "IP address", "Issue" and "Health"?, it could help us to detect faster if some of our Internet provider have many reconnect issues at the same datetimes in many classrooms.

Thanks in advance

Hello,

I have an account with an education license. I created a meeting without a passcode and without a waiting room. Two users were able to join my meeting without issue but the co-host (who was signed into her account) was asked to enter a passcode. Does anyone know why this happened?

Partway into a 2 hour zoom class, my 2nd screen (HP) shows jittery, grainy text for participants, chat and names of participants.  Dragging any of these to the 1st screen clears them up.  Other windows (PC Win 11) on the 2nd screen are just fine. This suggests the issue may be a Zoom issue and not a defective HP monitor.

Moving the speaker or gallery view window to the 1st screen (also HP) has it display normally.  Grainy, jittery again on the 2nd screen.

Has anyone else seen this?

I have a 2nd dual screen setup where this has not happened.  This suggests a DELL issue on one of my PCs. But if so, why does it only happen with Zoom?

All monitors are set the recommended resolution.