My last two meetings, the participants were using otter.ai to record on their end, which I am fine with, but after allowing the otter.ai assistant in the meeting, the participant can't join. Has a setting changed somewhere? This was not a problem a few days ago.

Why is it even necessary to have the volume output slider control my entire device audio, instead of JUST the app? I want to turn down zoom ONLY to not have my ear drums blasted, since your app is so poor to use!

I try to use volume mixer to change the audio as well, but it's never permanent, and every zoom meeting is a new meeting where my ears are damaged by the loud audio. I already suffer from enough hearing damage.

Is there some misunderstanding for how this app works, because I'm tired of opening volume mixer every meeting. If there isn't, PLEASE fix this already.

The piss poor customer support offered by Zoom notwithstanding, I would like to find a solution as to why a movie I show during a meeting (class) is not showing for students.  All they is a black screen.

I connect to the platform hosting the movie through a link sent to me by Social Dilemma. I have used the link to show this movie probably 20 times with no real issues. When I tried to show it recently, all student could see was a black screen and the closed captions. They could also hear the dialogue, but only a black screen was showing for them. 

Suggestions appreciated.

I have been using a private room to host 1:1 meetings. In one of the meetings the client let me know that a hand in a circle with line going around that changes color like something is loading shows up in the lower middle of her screen. (this is not a raised hand, as we experimented with that, but she said its a different icon and different position) It seems to happen 10 minutes before the end of our meetings, I have not had any other clients let me know this is occurring. I tried researching this but can't find an answer. Does anyone know what this might be.

Thank you!

Hi,

I have been in 3 different zoom meetings now and when the presenter shares their screen, all I see is a white box. I cannot actually see their screen. Has anyone else run into this and know of a solution? It's only happened the past few times. I never had any issues before with seeing other people's screens when they were sharing.

Thank you.

I can't seem to flag this to Zoom but here's what's happening. Please help or report if you can!

1. AI Notetakers seem to be able to AUTOMATICALLY BYPASS my waiting room in Zoom calls hosted in my Zoom room. This has happened with Otter and other platforms!!!! This is a HUGE BUG.
2. Today, I had started a cloud recording, but then the AI Notetaker of a participant shows up and overtakes the ongoing recording without my permission or consent. This has happened multiple times.
3. - As a result, I do NOT have the recording of my session today, even though this is my account!!!!
4. - I even asked my assistant during the call to confirm it was recording and she said it still appeared as the recording was happening, but when the call ended, she saw that it did not record for us - it must have only gone to the person with the AI Notetaker (who is just a student of the course!) 

Please help or advise! This is a HUGE problem if AI Notetakers can bypass waiting rooms and supercede recordings without permission and without it being clear that the recording has been taken over. Is this a setting i need to change? We need more protections against this, Zoom!

Good day. I need help with the Outlook plug-in for sending meetings to our customers. Before update 6.3.5, any time I created a meeting in Zoom, I was able to send the link via outlook , and the calendar reflected that meeting.

After version 6.3.5 is not working and it is very annoying to create meeting, copy, paste the link and then go to outlook to send the invitation

Any help deeply appreciated

Regards