Code requested when Logging in from another device
Hello, I am hoping that someone can problem solve with me an issue that I am having. I own a yoga studio where we offer some classes online. Usually, the teachers are leading their classes and editing/sending recordings from one computer in the studio - all using the single username and password for our account. Sometimes, a teacher needs to teach from their home and in the past, they have had no trouble using the username and password to access Zoom to teach their class or edit a recording. Recently, if someone tries to log in with any device other than the studio's computer, then Zoom wants to send a security code to me (the administrator) that I have to give to them before they can log in. I have talked to other studio owners who are NOT having this problem so I think it must be something in my settings. Does anyone have a suggestion for me on how to set up my Zoom so that meetings/recordings can be accessed by my staff without the system triggering a security code request? Thank you, Machelle
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