Hey Everyone,

We currently are implementing Azure Virtual Desktop (AVD) for some of our test users and ran into an issue where Dual Monitors option does not display. We noticed that when we remove the Zoom Plugin on the computer that is logging into AVD it will then appear BUT it will remove the option to have backgrounds. When we then install the plugin again the option for Dual Monitor is gone again but the backgrounds are back. We would love to have both options enabled for our Users.

Thank you,

We are a small, not-for-profit educational institution using Zoom to run virtual classes and workshops. We have 3 Pro accounts, and run no more than 2 classes/workshops at a time - however, the classes & workshops are run by a faculty and guest speakers group of about 12-15 people, some of whom are international. 

We've recently been hit with the One Time Password feature roll out. No notice, no heads up, no time to prepare. 

Now, when anyone tries to log into one of our Pro accounts, they are asked for a One-Time-Password - despite logging in from regularly used devices/networks. A device seems to only be remembered for a couple of days at most - if at all. I was asked for OTP 3 times in 30 minutes on the same exact device and network.  

The 3 accounts are registered to our office staff emails, and our office staff are only in during regular business hours, while our classes and workshops take place almost exclusively outside of those hours. This means that either a) Instructors cannot log into Zoom and run their class/workshop at all or b) our office staff are required to work outside of regular hours to assist with logins. We cannot provide login info to those email accounts to our instructors, as they are active accounts used for sensitive & confidential communications. 

This has caused us delays in classes, and cancellations of workshops (huge financial loss for us - workshop presenter still needs to be paid per contract, all registrants of workshops have to be refunded their fees because we were unable to get Zoom up and running). 

I've searched the forums and saw one Zoom Support rep suggest to someone else to contact Zoom Support and request that the feature be disabled. I've done this - and after 2 days I finally got a response. The response was a condescending explanation of the OTP feature and links to info on OTP and 2FA. No actual solution. 

I'm starting to feel that this is less of a security feature, and more of a strong-arm move to extort users into buying licenses they don't actually need. If that's the case, then the plan is backfiring because in an attempt to get more money out of us, Zoom will likely lose our business altogether. 

Incredibly disappointing & frustrating. Especially in seeing so, SO many posts about this same issue. 

Looking into Zoom alternatives at this point because this is a deal-breaker. 

Zoom hijacks my speaker so I cannot hear any other audio from other sources on my laptop. Is this just a design problem with Zoom? Or is there someway to fix this. For example, I was in a Zoom meeting and I could hear the participants. On a separate monitor, I pulled up Chrome, opened a Utube video, and noticed the video plays fine, but there is not audio. Once I close the Zoom meeting, the audio works fine. This happens regardless of what speaker destination you choose - headphones vs. laptop speakers.

ı have a problem for a whıle. ı logged ın to zoom and attended the classes whıch was recorded by teacher. but when ı try to watch these vıdeos agaın ı get the warnıng message about the versıon all tıme. how can ı solve thıs ıssue and access my old vıdeos?

I know this has been asked before.  I have a user who when sharing from his Mac (Big Sur), the end users sometimes see black on part of the shared screen.  The presenter doesn't have it on their end.  Everyone is on Chrome at least version 90.  The presenter already has zoom set to optimize for video. In addition this doesn't happen all of the time and we haven't seen it with any other presenters.  Please see the attached image to see an example. Any other items we can try?