Hi All,

I have an issue in that when I send a Zoom link in advance, and then at the due time start the meeting, invited attendees see the message that I am in another meeting when I am not. They cannot get into the meeting unless I send the link from inside the meeting. It's causing me big problems! Knowledgeable suggestions about how to address this issue would be very welcome and much appreciated!

Can I add a message to the Webinar banner that tells the user to call me for the password when they connect to the meeting?  My organization is going to password protect a weekly Webinar. We have announced the new password requirement but I know that people will be confused. I would like to help them when they attach to the Webinar and are asked for the password. Thanks in advance for your help or ideas.

For months now my organization has experienced a frustrating problem: re-occurring Zoom meetings in which the passcode changes on its own.  When we log in for the meeting there is inevitably a flurry of emails from people saying the passcode isn't working for them.  Then we have to send out a new link which makes the re-occurring meeting practically useless.  It's extremely frustrating and inefficient.  We can log-in to the Zoom account that originated the meeting to see the new passcode but that doesn't really help when the passcode is wrong in the calendar invite that was sent out.  Does anyone else experience this?  Is there any way to prevent it from happening?  

Has anyone had their Users stuck in the Waiting Room when they shouldn't be?

I am helping a local chapter configure their Multi User account this week. I have set up our chapter 2 years ago and helped numerous chapters do the same thing so I am completely stymied. 

Here's the deal:

Chapter president created Zoom on Pro License in 2020.

She hosted all their meetings (limited zoom knowledge)

New President Elected in 2022.

Old President changed the email on the account to the new Chapter President Email

New President wanted her group leaders to be able to host so she added them to her Pro account as Basic Users

She Enabled the Waiting Room so that "Users in account will bypass waiting room" and that in the "absence of Hosts and Costs those in the Meeting can admit others in the Waiting Room".

This above setting was enabled for the Pro Account Meeting Setting. 

This same setting was enabled and locked for the Account Meeting Setting. 

She then created one Scheduled Recurring Meeting of "no fixed time". 

She then added 4 basic Users to her account. 

None of her users can bypass the waiting room in the Scheduled Recurring Meeting.

I then asked to be invited as a User so I could test it out. I was made a Basic User Admin so I could verify the above settings in her multi user Pro Account.

I have crossed checked her settings against my chapter's settings. My chapter has the exact same setup- a multi user pro account with users who bypass the waiting room and claim host since 2020 in our one scheduled recurring meeting. All the meeting and waiting room settings look the same in my account and her account. 

I am stumped. Does anyone have any ideas of why her users are stuck in the waiting room waiting for the host to let them in? 

Hi there,

Hi there,

I've been experiencing very weird and upsetting connectivity delays over the past months, with irregular incidence (don't we love that! 😉 that I could find no solution for so far... 

Often, when I admit participants from the lobby into my zoom room, they are suspended ("lost in space") for several minutes, neither of us able to see or hear each other, until they finally appear, often only with sound at first, until a minute later the video appears.

Sometimes, when returning from breakout rooms, other participants can hear me, but i can't hear them nor see them, until 3 or 4 minutes have past. It's disastrous when leading workshops!

Upgrading Zoom (incl complete uninstall and fresh install) and upgrading my Mac OS  did not help. Creating a new user account did not help, either. Zoom Customer care did not reply to my emails. I'm desperate to find a solution and hope someone can help me here!

One hint to the issue that has come up with the latest zoom upgrade is the error message "meeting number mismatch" that displays on the apps bar on the right side which seems to coincide with the appearance of the above described irregularities. see screenshot attached.

Thanks so much for any hints! marc