Hi All

      We have been trying to clean up cloud recordings that have not been accessed or downloaded that are at least a year old.

• I have downloaded the Recording Management report. When you download you get additional columns you don't see in UI. It has total views and downloads. So, great. Unfortunately it only has Meeting ID and does not have the unique UUID. It shows file count and total size and start time.
• For many users Meeting ID is the same for most of these meetings.
• To locate the particular recording with 0 views or downloads, I tried to use  the meeting ID and date of the meeting and use List All Recordings webservice and specify that one date. Unfortunately there are multiple meetings on the same day.
• Regardless, the result has UUID and Recording ID. The start time and file sizes don't match the Recording Management data!!!
• So, using the UUID I tried to use  Get Meeting Recording's Analytics Summary 
• This gives total views and downloads, thats all and it is for the entire meeting and not for each recording.

So, I am at a loss here. I need to uniquely identify all recordings in the past that have never been downloaded or viewed in a reliable way so I can delete them with confidence. Why is it so difficult?

--Ravi

When conducting 1-on-1, standard Zoom meetings, the participant I have invited, or who invited me, has a black dot matrix pattern superimposed on their screen window when I view them.  They do NOT see the pattern on my face from their end, and I only see the pattern lightly over their face when their video is on (Note: there is no pattern if their video is off or when they share their screen).  When I'm in a meeting with more than one participant, I do not see the dot pattern if there are more than one participant, beyond myself, in the meeting (that I can recall).   I am not aware that I ever adjusted any settings in my account, and I do not see any settings which seem to address this issue.  Thanks! 🙂 

I am using iMac with High Sierra 10.13.6

Just downloaded zoom for desktop for the first time, off the zoom website.

I open a meeting and no one can hear me and I can not hear them.

My friend then opened a meeting on his computer and everything worked fine we could all hear each other.

All my settings come up fine and I can run sound tests and they come back fine, I can hear those sounds and hear my voice play back.

I can run a solo zoom and record it and play it back and I hear myself fine.

When I look in settings-privacy there are no options to allow the microphone or video to be used by zoom, but the video at least is working perfectly.

What could be the problem?

We have been having audio issues when using Audinate AVIO Dante USB interfaces.  We have experienced this with Windows 7, 10, and 11 so we don't think it's a Windows issue despite not having the same issue on Apple computers.  What happens is that it seems to be filtering any type of music whether it's copy written or not and allowing vocals through.  For example when music is playing it muffles the music but if someone sings or talks over it we hear the vocals clearly with muddy music underneath.  We are running versions of 5.13 but have tested it with 5.11 and everything works in 5.11.4 

I was on a zoom class for the first time the other night and i was hearing an echo from my professor so bad that i could not understand her.  I googled and it gave me things to resolve it, none of which applied.  I was not using 2 devices, no one else was having the issue but me.  I saw to go to the audio settings so i clicked next to the mute button and selected something, which i believe was "leave computer audio" and the echo stopped.  However my "mute/unmute" button then changed to "join audio".  That was fine till i needed to respond in class and i had to click that and then unmute myself and the echo returned when i tried to answer the questions to the class.  I really need to know how to fix this issue.  Like i said the echo stopped when i selected "leave computer audio" however i am still having issues when i unmute and try to participate by speaking during the class.  My next class in next Thursday and i really need to know how to fix this by then.  Any help is appreciated!!