I was recently approached by a colleague to say that she saw me on one of her calls.  However, I wasn't on this call.  She sent me a screenshot of the participants.  My login name is Lynn DeBuhr Johnson, and the person logged in was Lynn DeBuhr.  It's a different enough name that we are concerned my account has been hacked. 

I have attached the screenshot she sent me of that part of the participants list.

I am unable to turn off virtual background on my account. I pay for this service and have spent the last 30 minutes trying to find an answer to a very simple issue - but given the multiple comments about the EXACT SAME issue it appears Zoom really doesn't care. Trying to call "customer service" is a joke. Please enter the 23 digit meeting number, please enter your host code, please enter the last cholesterol reading at your most recent physical.... and on and on and on.... 

And before some wise guy jumps on here to say "Select None"... that option doesn't exist when I open virtual backgrounds. I am trapped using virtual backgrounds whether I want them or not. 

Very frustrated and disgusted with the lack of support offered by Zoom for a paying customer. 

Puddingintame

Recently, I upgraded to the premium version of Zoom in order to facilitate meetings with my clients and colleagues. Unfortunately, I am encountering a problem where my colleagues are unable to join the meetings that I have scheduled.

My intention behind purchasing the premium version was to have the ability to connect with an unlimited number of people without any time restrictions. However, due to this issue, I am unable to do so and it has become quite a hindrance in my work.

I am reaching out to request any possible solutions to this problem as soon as possible, as I have an urgent meeting with my colleagues to discuss a critical matter related to the heavy duty pop up gazebos.

Your assistance in resolving this issue would be greatly appreciated.

Thank you very much.