I have been invited to join an account managed by my church. It appears that to do so, I must close out my own personal Zoom account. Is that true? I would like to maintain my personal Zoom account, but also be able to schedule and host meetings under the church's account.

Hi, I am trying to enable the live transcription service but am not given that option in my settings.  The two options I am given are:

-Allow use of caption API Token to integrate with 3rd-party Closed Captioning services

-Allow viewing of full transcript in the in-meeting side panel.

Any direction on problem solving this would be appreciated.

On my new Mac (apple chip M2, Mac OS Ventura 13.0.10No matter what I do, I continually get an update message after each call.  If I try to update from the message, I get error code 10002.  I have even tried deleting Zoom and reinstalling.  Any ideas? Thanks

Hi,  I have a user that is logged on to a shared department account. She is not able to designate a scheduler and told it is because it is not a paid account.   Current account must be paid account is the error message.

This is a licensed account so I am not sure why this message is coming up.

At work we have a Rally Bar Mini connected to a samsung flip screen (no controller needed) that does not access any meetings at the moment. When booking a meeting the meeting should appear under the zooms meetings list, which it does not do. 

On the Zoom Admin page (Device management --> Device List) we see that the device's application status is online but under "Connected to Zoom" it says disconnected. Furthermore, is it not possible to update the device. All other settings such as digital signage are seen on the screen so there is obviously some connection. 

Any ideas on how to solve this issue?

thanks