I used Zoom extensively last year and never had this problem.  This is what is happening today.

• I turned on Breakout rooms in my settings
• When I scheduled a meeting, I enabled breakout rooms.
• I joined the meeting early and created 5 rooms allowing participants to choose
• When the participants joined, I opened all the breakout rooms

The participants could not see the invitation to the breakout rooms.

They did not have the "more" dots to get to breakout rooms.  

This truly puzzled me:

They can't see the list of rooms even when I shared my screen. 

I have attached a screen shot below.  They could see the picture that is behind the list of rooms.

Fortunately, this was a test but we need a meeting with ~100 participants with breakout rooms

Any help appreciated!!

I hope one of you can help.  I have tried for three days to find a solution to my issue using help pages and chat-bot but I have gone round in circles – I really would appreciate your help.

I am a sign language interpreter working in the charity sector and my basic zoom account is a lifeline for me and my clients.

The problem:

I cannot sign into my account because of 2FA.  I do not have the account in my authenticator app (I do not know why and nor does Microsoft) so no numeric code is generated.  Neither do I have a recovery code.  I can only imagine that I did have the account in the app before, but I have not used it for some time, and it has been deleted accidently.

Without being able to sign in I am unable to access any sort of support or change my sign-in and security options– hence my email to you.

How can I either:

• Switch off 2FA on my account and inform me when this is done
• Delete my account so that I can recreate it with the same email address

Thank you for any help you can offer...   I have honestly exhausted any other way of finding a solution.

Thank you so much,