I hope one of you can help.  I have tried for three days to find a solution to my issue using help pages and chat-bot but I have gone round in circles – I really would appreciate your help.

I am a sign language interpreter working in the charity sector and my basic zoom account is a lifeline for me and my clients.

The problem:

I cannot sign into my account because of 2FA.  I do not have the account in my authenticator app (I do not know why and nor does Microsoft) so no numeric code is generated.  Neither do I have a recovery code.  I can only imagine that I did have the account in the app before, but I have not used it for some time, and it has been deleted accidently.

Without being able to sign in I am unable to access any sort of support or change my sign-in and security options– hence my email to you.

How can I either:

• Switch off 2FA on my account and inform me when this is done
• Delete my account so that I can recreate it with the same email address

Thank you for any help you can offer...   I have honestly exhausted any other way of finding a solution.

Thank you so much,

I use zoom for dance classes. I have three questions.
1. Many students are facing similar glitches in the video. My video is seen instead of theirs. It is broken by lines and the colours also change. What is the solution to this?
2. I would like to purchase a new laptop. My requirements are a good microphone that can catch sounds of instruments and singing, and also a wide-angle camera without distorted sides. Can you suggest a laptop that would be appropriate and compatible with zoom?
3. If I am instructing and the student is dancing, how can I make sure that the student is visible in the recordings?
Thank you