Zoom Workplace desktop no longer operates on my computer. I have been using the browser version for the last month or so but I would like to troubleshoot the desktop version. When I select Zoom either using the StartMenu icon or by directly double-clicking on the Zoom application, I seemingly get no response whatsoever. I see no delay, window opening or other indication that the program has attempted to run. There are no Zoom processes in Task Manager....not even briefly.

It also does not launch from a browser or email/appointment link.

I have uninstalled and reinstalled the program several times with reboots between the steps. I have run the CleanZoom program. Zoom does show in my Apps list but the "Modify" option is grayed out. I am not experiencing problems with other programs. I've cleared caches, deleted cookies. I've also run CCleaner.

I browsed other messages here in the community but did not find additional suggestions.

Configuration:

Microsoft Surface Pro 9; 16GB RAM; 477GB flash drive (249 available); i7 12th Gen

Windows 11 Pro 24H2 with all current updates.

Aside from Microsoft365, there are few other programs on the device (no gaming whatsoever, for example).

No 3rd party antivirus (only Windows Defender).

Thanks much for any suggestions.

hi Everyone

I'm a zoom host and recently, some people attending meetings are getting a weird glitch, where the "raise hand" just goes up by itself, have you herd of this, and can it be fixed?

It seams to also, for these people, happen with the "thumbs up" emoji as well. i was there when it happened and had no idea why it was doing this. any help is appreciated, thx so much.

I am in a recurring weekly meeting where we always go into breakout rooms - about 40. Every week, a tech support host has to painstakingly rename them with particular names. Some people go to the same rooms every week, some move around, so it's not like we can preassign the participants. Is there any way to set up the zoom rooms so their customized names persist from week to week and we don't have to spend 15 minutes each time doing it over? I've googled/AI'd this endlessly but haven't found an answer that works.

Realice una reunión por zoom el domingo para una entrevista, al momento que termine la reunión finalice la reunión y me salió el mensaje de siempre que se esta descargando el video, deje que terminara y me abrió donde estaba ubicado y lo deje así. Hoy día me percato que esta el video y el audio pero no se reproduce y sale como archivo dañado. La entrevista grabada era muy importante para el trabajo que estaba realizando y ahora no se si hay maneras de recuperarlo. Espero puedan darme una solución.

Today I joined a Zoom meeting via web browser. I was not the host of the meeting. 

After I joined, I asked the host if he could record the meeting. Rather than record the meeting himself, he gave me host permissions and suggested I record the meeting on my end. 

I started the recording from my web browser, and was notified that the recording had started. 

After we both left the meeting, I tried to find where I could access the recording, but it was not showing in my account. 

I was not a Zoom Pro user at the time of the recording. I have joined Zoom Pro immediately after realizing that the recording isn't in the account. 

Will the original host have access to the recording? Is the recording stored somewhere I am just not aware of? 

Hi there,

I teach online every week and send zoom invites out from my iphone (using the apple email software on my phone).  It usually works but this week the links say 'Virus Error Zoom Meeting Invitation' in the links I have sent to two students.

I can re-send the email content i.e. the links from my main PC and not include this 'virus error' text which is in the subject line.  But why would this have happened please?  Any ideas?

Buongiorno, durante una riunione mi è capitato di condividere il mio schermo per mostrarlo agli altri componenti della riunione e nel momento in cui lo schermo veniva condiviso, in corrispondenza della barra superiore delle impostazioni video di zoom, agli altri partecipanti usciva una barra nera e qualsiasi applicazione o riquadro appartenente all'app di zoom a loro usciva completamente nero/grigio, capita solo in alcuni pc e non in tutti quelli appartenenti alla riunione, come risolvo il problema? ho provato in tutti i modi possibili.

This happened suddenly and I haven't yet found a way to fix it.  My camera zooms all the way in so you're literally looking at a closeup of my nostrils.  I can't get far enough away to get "in frame."  Can anybody tell me how I can re-adjust some setting(s) so people don't think I have a giant head in Zoom meetings.  Seriously, I have a big Zoom today and need a fix.  Anyone?