Help !!!   I failed to End Meeting after completing a one hour difficult presentation that I was recording on Zoom.   Is there any way to convert this to .MP4 file now.   It shows up in the Document \ Zoom folder local drive;  but the file name shows only "double_click_to_convert_02.zoom"

Dear Zoom Support:

Last month, my Pro license expired. Previously, at the end of each meeting, a survey I had prepared for participants would appear automatically. I remember being able to view the responses directly within the Zoom interface, under the "Encuestas" section.

Now that I am using the free version, I can no longer access the responses submitted by participants. I would appreciate your help in answering the following questions:

1. What steps do I need to follow in order to access the previous survey responses?
2. Is it necessary to upgrade to the Pro version to create and display a survey at the end of a Zoom meeting?
3. If I renew my Pro subscription, I will recover my last survey I created, and the responses?

Thank you in advance for your support.

Best regards,

Screen sharing is broken again. Was just giving a black screen, repeated attempts to share eventually seemed to work. Can only share a app window, not a screen. I also get a error on the version of pipewire installed preventing sharing audio. I have downgraded to V 6.4.6 that previously worked. Will see if it still works.

OS: Ubuntu 25.04 x86_64
Host: Laptop (13th Gen Intel Core) (A6)
Kernel: Linux 6.14.0-15-generic
Uptime: 2 days, 15 hours, 5 mins
Packages: 3124 (dpkg), 43 (flatpak)
Shell: bash 5.2.37
Display (GSM5AB8): 1920x1080 @ 60 Hz in 22" [External]
Display (BOE095F): 2256x1504 @ 60 Hz in 13" [Built-in] *
DE: GNOME 48.0
WM: Mutter (Wayland)
WM Theme: Yaru
Theme: Yaru [GTK2/3/4]
Icons: Yaru [GTK2/3/4]
Font: Ubuntu (11pt) [GTK2/3/4]
Cursor: Yaru (48px)
Terminal: GNOME Terminal 3.56.0
Terminal Font: Ubuntu Sans Mono (13pt)
CPU: 13th Gen Intel(R) Core(TM) i7-1360P (16) @ 5.00 GHz
GPU: Intel UHD Graphics @ 1.50 GHz [Integrated]
Memory: 9.53 GiB / 12.86 GiB (74%)

I have a personal Zoom account and a company Zoom account as well as a personal and company Google Workspace.  I mistakenly connected my personal Zoom account to my company Google Workspace Calendar.  

When scheduling a calendar event in Google calendar, the Meeting host: shows my personal email address and the meeting ID is the one with my free personal Zoom account.  Signing out of all devices in Zoom doesn't do anything.  I cannot remove the Zoom for GSuite add-on, but I did remove the Zoom extension from Chrome.

Where can I sign-out of Zoom's "Zoom for GSuite add-on"  and remove that authorization?

I'm trying to have 2 computers logged in and according to this article I can have 2 desktops, 2 phones, 2 tablets logged in concurrently however as soon as I log into one computer I get logged out of the other. And when I try to enable more additional logins that menu doesn't even exist.

Has anyone been able to setup concurrent logins?

Calling All Tech Sleuths: Zoom Crashes on Surface Pro 9 – The Unsolvable Puzzle?

Dear Zoom Community,

I’m putting out a global tech SOS. This isn’t your average “have you tried turning it off and on again?” scenario. This is a call to the rare breed of digital detectives who get excited when a problem refuses to die.

Here’s the sitch:

The Case File:

• Device: Microsoft Surface Pro 9

• Processor: 12th Gen Intel(R) Core(TM) i5-1235U @ 2.50 GHz

• RAM: 8 GB (7.83 GB usable)

• OS: Windows 11 Pro (64-bit)

• Touch Support: 10-point multitouch & pen

The Problem:

Zoom crashes every single time I try to use it. Especially when sharing my screen, but even without. Not once, not twice—this has been going on for weeks. Clean installs? Tried. Device resets? Done. Even reinstalled Windows. Fifteen times. (Yes, I said 15.)

The crash behavior persists regardless of whether I:

• Join with or without video

• Log in via browser, app, or guest

• Use different Wi-Fi networks

• Disable hardware acceleration

• Clear cache/temp folders

What’s Been Tried (Extensively):

• Fresh OS installation (Windows 11)

• Full wipe & reinstall of Zoom

• Driver updates (from both Microsoft and Intel sources)

• Running Zoom as Administrator

• Closing all background apps

• Creating a fresh user profile

• Running Zoom in Safe Mode

• Adjusting virtual memory (paging file)

• Ensuring no 3rd party antivirus or firewall interference

   

Even tried this Reddit tip:

Set Zoom to Windows 8 compatibility mode via c:\users\[username]\appdata\roaming\Zoom\bin\zoom.exe.
Right click on it, go to the compatibility tab, check the option to "Run this program in compatibility mode for:" and select "Windows 8" in the drop down

But:
In Windows 11, the compatibility mode options for Zoom don’t appear in the right-click > Properties menu. Either Microsoft stripped them out, or Zoom’s new structure doesn’t allow it.

Support Wall Hit:

• Zoom Support: Non-responsive or stuck in scripted loops.

• Microsoft: They’ve effectively said, “We don’t know either.”

• Surface Diagnostics Tool: Shows everything’s fine.

• Zoom logs: Crash logs unclear / inconclusive for layfolk (but I’ll happily share them with anyone who wants to take a crack).

So… Geniuses of the Internet:

If you love unsolved tech mysteries, this is your invitation. If you’ve got a Surface device, Zoom insights, or a knack for deep-level Windows debugging—I need you.

I’ll buy you a (virtual) coffee and sing your praises across every subreddit, forum, and Zoom townhall I can find.

Let’s solve this together.

Comment below if you want crash logs or are curious to dive deeper. I’ll provide whatever you need.

The game is afoot.

Till date nobody has been able to solve this problem!! Let's see if you're able to!

I recently upgraded to a pro account so that I could do in meeting polling. I created a poll outside my meeting which is already scheduled, but when I enter the meeting, there is no option to launch a poll. The icons at the bottom do not include polling, and when I click the more button, it only has livestreaming options. I cannot launch an existing poll nor can I create a new one. I have read and tried everything I can find int he zoom help files. been trying since yesterday.

I have been experiencing a toggling/flipping back and forth of the Video camera (the green video icon at the top of Macbook screen also glitches on/off while this happens) when using Zoom App on Macbook. When I "Start a Meeting," the dropdown in video continuously changes between "FaceTime Camera" and the "USB Camera" and nothing I have tried has solved this issue (and I can't seem to find something exactly the same happening online. ANY and all help would be most appreciated!! Thank you 🙂